6321-Permit Technician I, Temporary Exempt (TEX)

City and County of San Francisco•San Francisco, CA

8d•Onsite

About The Position

The Department of Building Inspection (DBI) oversees the effective, efficient, fair and safe enforcement of City building, housing, plumbing, electrical, mechanical, and disability access codes for San Francisco’s more than 200,000 buildings. This position is located at 49 South Van Ness, San Francisco, CA 94103. Under direct supervision, the Permit Technician I performs a wide variety of 1st level paraprofessional, technical, administrative and specialized work involved in receiving and reviewing building, electrical, plumbing and related permit applications for completeness; processing records requests; and creating inspection records; making appointments; maintaining field inspection lists; and providing routine permit-related information concerning building permit requirements, codes, ordinances and inspection procedures. Temporary positions are needed for the implementation of the new OpenGov permitting system and the transition from the old system to the new system. The permitting system affects nearly all aspects of the Department’s core work. New business processes need to be developed and implemented. These positions will work on testing and validating the new business processes to ensure customer service is not interrupted. Example: In Inspection Services (IS) there is an entirely new inspection scheduling process that requires working in two systems. This takes significant time and effort and requires coordination with Inspectors. Permit Services (PS) specific duties as they relate to the project: Processing permit applications, issuing permits, and help support Project Coordinator unique to OpenGov permitting system. IS specific duties as they relate to the project: Scheduling inspection and processing mechanical/boiler permits, special inspections, complaints, notices of violation, and certificates of occupancy.

Requirements

Two (2) years of verifiable clerical experience including interacting with the public, preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.
Completion of a clerical training program of at least two-hundred and forty (240) hours may substitute for six (6) months of the required experience.
Completion of fifteen (15) semester or twenty-four (24) quarter units of coursework from an accredited college or university may substitute for six (6) months of the required experience.

Responsibilities

Schedules inspections, accepts complaints for BID, EID, HIS and PID, and screens and directs calls to Inspections Services staff.
Assist customers in person, by phone and email – duties include identifying customer needs and directing to appropriate staff, and processing payments for a variety of services provided by Inspection Services.
Receives and resolves a variety of routine problems, issues and complaints; refers complex or misdirected issues to appropriate division and staff.
Supports the Director’s Hearing process - receiving and preparing Notices of Violation, preparing mailings, setting up hearing rooms, and preparing Orders of Abatement.
Reviews and processes applications for boilers, homeowner permits, permit extensions, TCOs, night noise permits etc.
Monitor specialized email accounts and respond as appropriate.
Assists and interacts with external and internal stakeholders.
Fee collection - calculates, collects, records and balances monetary transactions.
Generates and maintains various records, documents and data.
Other duties as assigned.
Processing permit applications, issuing permits, and help support Project Coordinator unique to OpenGov permitting system.
Scheduling inspection and processing mechanical/boiler permits, special inspections, complaints, notices of violation, and certificates of occupancy.