Permit & Inspection Coordinator - $24--28ph

Harwich Port Heating and Cooling•Harwich, MA

3d•Onsite

About The Position

We are a growing residential home service provider seeking a Permit & Inspection Coordinator to support our operations team. This role is responsible for managing the full permitting lifecycle—from application preparation to final inspection scheduling—while also supporting day-to-day office operations. This position is ideal for someone who is highly organized, detail-oriented, and comfortable managing multiple responsibilities in a fast-paced, small-business environment.

Requirements

Strong attention to detail and ability to follow processes consistently
Comfortable working with online portals, PDFs, forms, and checklists
Clear and professional communication skills (phone and email)
Ability to manage multiple tasks and priorities simultaneously

Nice To Haves

Administrative, construction, or permitting experience is a plus—but not required
Experience working with building departments or permitting software
Familiarity with residential construction processes
Experience with ServiceTitan
Ability to work independently with minimal supervision

Responsibilities

Prepare and review residential permit applications for accuracy and completeness
Submit permits through city and county online portals
Track permit status and proactively follow up with local jurisdictions
Schedule and coordinate inspections with homeowners, clients, and inspectors
Communicate professionally with building departments, inspectors, customers, and internal team members
Maintain accurate records and internal tracking systems
Answer incoming calls and provide professional customer support
Manage customer relations and ensure a high level of service
Assist with dispatching technicians and scheduling service calls
Help manage and track preventative maintenance agreements