Permit Coordinator

City of Murphy • Murphy, TX

7d • Onsite

About The Position

The City of Murphy is seeking a Permit Coordinator to join its dynamic team. Under the general direction of the Planning Manager, this role serves as the primary operational lead for permit intake, processing, issuance, and tracking to ensure compliance with applicable codes, ordinances, and departmental procedures. The position also performs administrative, reporting, and development services support functions, including records management, reporting, workflow coordination, and special projects. The City of Murphy emphasizes a C.O.O.L. (Respectful, Professional, Trustworthy, Friendly) approach to public service.

Requirements

• Three (3) years of progressively responsible experience in municipal permitting, planning, building, or development services
• High School Diploma or GED
• Valid Texas Class C Driver’s License (must meet City driving standards).
• ICC Permit Technician Certification or ability to obtain within one (1) year.
• Experience with permitting software systems (e.g., Incode 9) and development tracking tools.

Nice To Haves

• Prior supervisory or lead experience in municipal permitting or development services.
• Experience with integrated permitting and development tracking systems.
• ICC Permit Technician Certification at time of hire
• Currently hold, or must obtain within one (1) year of date of hire to be Texas Notary Public.

Responsibilities

• Oversees daily permit intake, review coordination, processing, tracking, and issuance of permits.
• Provides coverage for front counter, phone, and permit intake functions.
• Serves as the primary escalation point for complex permitting issues and procedural interpretation.
• Provides permitting guidance to residents, contractors, developers, and internal departments regarding requirements, basic zoning-related inquiries, and development standards.
• Assists applicants with forms and technical questions related to building permit process.
• Reviews permit applications for completeness and accuracy prior to routing for technical review.
• Interprets and applies municipal codes, zoning regulations, building requirements, and permitting policies to ensure consistent enforcement and guidance.
• Coordinates permitting workflow with planning, building inspections, engineering, and fire prevention staff to ensure timely and efficient processing.
• Reviews and approves routine permits in accordance with adopted codes, ordinances, and departmental procedures.
• Monitors permitting software systems to ensure data accuracy and timely status updates across all permit types.
• Oversees inspection request coordination, permit lifecycle tracking, and communication with applicants from submittal through final approval or Certificate of Occupancy/Completion.
• Ensures accurate collection, reconciliation, and reporting of permit fees, deposits, and related transactions in coordination with Finance.
• Monitors permit aging reports, workload distribution, and processing timelines to ensure service level expectations are met.
• Maintains departmental permitting metrics, reports, and operational summaries.
• Identifies process improvements and recommends enhancements to workflows, forms, and customer service delivery.
• Assists in developing and implementing permitting procedures, policies, and operational standards.
• Performs a variety of general office duties including but not limited to serving as a first point of contact for the Development Services department by phone, in-person, or email; maintaining office supplies; arranging, indexing, filing, storing, retrieving, updating and notarizing documents.
• Prepares reports, correspondence, and summaries related to permitting and development trends.
• Assists with updates to departmental procedures, forms, and workflow documentation.
• Supports addressing, zoning verification letters, and development-related records management.
• Coordinates with the City Secretary and Planning Manager to respond to public records requests and document compilation as needed.
• May assist in preparing Planning & Zoning Commission, Board of Adjustment, and City Council public hearing notices and agenda materials.

Benefits

• Competitive medical, dental, and vision benefits package
• Retirement program (TMRS) with 2:1 City match
• 3 weeks of Vacation and Sick leave per year (with additional accruals after 5 years of service).
• 14 paid holidays.
• City-paid Life Insurance at 1x your annual salary up to $100K
• City-paid disability insurance
• $7 Longevity pay
• Education Assistance Program
• Ongoing training and professional growth opportunities
• Employee Assistance Program
• Wellness Program
• Childcare assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED