Perioperative Support Specialist

Phoebe Putney Health System•Albany, GA

3d•Onsite

About The Position

The Perioperative Support Specialist supports the operating room and surgical service line by performing clinically focused, clerical, administrative, and support duties of a responsible and confidential nature. Under general supervision of the Director of Surgery, the role supports the Manager, Director, and Medical Director and contributes to effective departmental operations through data analytics, quality-of-care tracking and reporting, process improvement, budget tracking, information processing, departmental projects, screening inquiries, and calendar and meeting coordination. The specialist performs data abstraction and prepares administrative reports to promote process improvement. Reports and work products include operating room and division dashboards, strategy boards, data entry, first-case on-time start and turnover tracking, patient experience reporting, monthly operating and statistics reviews, A-3 projects, block and operating room utilization tracking, communications to physicians and their offices, throughput and regulatory statistics, audit tracking, presentations, materials data, service-ticket follow-up, calendar management, and meeting minutes. The position must support Phoebe's strategy, vision, and values and comply with applicable laws and regulations, including equal employment opportunity requirements, HIPAA, and ERISA. The role also provides general office and departmental support, including scheduling, Microsoft Office use, document and presentation creation, handling confidential communications, gathering and compiling information, maintaining records and files, sorting and prioritizing mail, screening calls, tracking follow-up, coordinating calendars, organizing workflow, and greeting visitors and callers. Depending on the department, the specialist may manage the AMION physician scheduling system. Perioperative-specific duties include abstracting clinical documentation from patient medical records to capture charges, educating clinical staff on proper documentation and charge capture, requesting service codes for chargeable items that lack one, maintaining accuracy and consistency as shown by quality-review results, contributing to monthly observations and executive summaries, documenting process-improvement or internal reporting, and demonstrating proficiency with internal software applications.

Requirements

High school diploma or GED.
At least 3 years of experience in an administrative support position of increasing responsibility.
At least 1 year of relevant data-entry experience in a healthcare-related field.
At least 1 year of experience in a hospital or managed-care setting.

Nice To Haves

Associate degree in business science.
At least 1 year of experience in chart analysis, chart auditing, or chart abstraction.

Responsibilities

Provide administrative, clerical, and support duties that help operate the office, operating room, and surgical service line.
Prepare and maintain data analytics, quality-of-care tracking, dashboards, statistics, audits, and other administrative reports.
Perform data abstraction and abstract clinical documentation from patient medical records for charge capture.
Educate clinical staff on proper documentation and charge capture.
Request service codes from the Charge Master Analyst for chargeable items that do not have a service code.
Support process-improvement initiatives and document improvement work or internal reporting.
Track budgets, block and operating room utilization, first-case on-time starts, turnover, patient experience, throughput, regulatory statistics, and audit activity.
Create documents, presentations, reports, and communications using appropriate formats and software.
Gather and compile information from colleagues and prepare correspondence and reports.
Maintain departmental records and confidential files in accordance with organizational and legal requirements.
Sort and prioritize incoming mail; screen calls and inquiries, respond or refer them appropriately, and track follow-up.
Maintain calendars, coordinate schedules and meetings, and prepare department meeting minutes.
Organize workflow through the manager's office and initiate follow-up actions.
Greet visitors and telephone callers and represent the department where appropriate.
Manage the AMION physician scheduling system where applicable to the department.
Contribute to monthly observations and executive summary reports and maintain accuracy and consistency in audit documentation.
Use internal software applications proficiently and follow applicable regulations, including HIPAA and ERISA.