Perinatal Community Health Partner

Cityblock Health•Greensboro, NC

2d•$33 - $42

About The Position

As a Perinatal Community Health Partner, you will support a growing panel of members in improving their holistic health before, during, and after pregnancy, regardless of how the pregnancy ends. You will build trusting relationships, learn about members’ strengths and goals, and use those conversations to develop Member Action Plans (MAPs) and guide ongoing work toward member-identified priorities. You will serve as a key point of contact, advocate, and nonjudgmental source of support, working alongside an interdisciplinary clinical care team to address members’ needs. The role accompanies members through pregnancy-related care experiences, including birth, abortion, and the postpartum period. It involves care coordination for a pregnant and postpartum population that includes people with complex medical and behavioral health needs, as well as community-based and facility-based support. You will meet members in homes, neighborhoods, birth facilities, and other clinical and community settings across a broad geography, including follow-up after emergency visits and hospitalizations. You will work within a gender-inclusive healthcare model centered on reproductive justice and use a custom-built care facilitation platform to document information, organize tasks, and communicate with members, families, and staff. The role also offers opportunities to give product-development feedback and potentially support onboarding as a platform super-user.

Requirements

Experience as a doula or community birth worker, with training and timely certification; training and certification may be sponsored by Cityblock Health if not already certified.
Desire to support people of reproductive age through pregnancy, options counseling, birth, loss, parenting, and the postpartum period.
Willingness to work a full-time 40-hour week, Monday through Friday, 9 a.m. to 5 p.m. ET, with some nights and weekends as needed for inpatient perinatal support and urgent member needs.
Experience managing large member caseloads, patient navigation, case or care management, or other direct service provision, and ability to prioritize across a range of needs.
Passion for working within communities with which you have a connection, and shared life experience that makes you a fit for the member population and pregnancy-related work.
Experience working with people with behavioral health and/or substance use diagnoses and LGBTQI+ populations, with ability to build trust with people with related needs.
Training in motivational interviewing, behavioral activation therapy, or problem-solving treatment.
Flexibility, a team-oriented approach, and willingness to take on varied responsibilities.
Willingness and ability to travel broadly among locations and settings in the community.
Strong organization, experience documenting Member Action Plans, care planning, and care coordination, and excellent writing skills.
Comfort creating and respecting intimacy in birth and reproductive health settings for people of all sexual orientations and gender identities.
Strong communication skills, warmth, and thoughtfulness in care interactions.
Empathy, strong interpersonal skills, and a desire to improve the health of individuals and communities.
Ability to work independently, take initiative, think strategically, and learn, improve, and grow.
Interest in using technology to support care and ongoing evaluation.
Unrestricted North Carolina driver’s license, vehicle registration, and vehicle insurance coverage available for daily and regular use.
Completion of Cityblock’s medical clearance requirements, including evidence of immunity to MMR, Hepatitis B, and Varicella and a TB screen, unless an approved medical or religious accommodation applies.

Responsibilities

Support a panel of members and coordinate all aspects of their care.
Build trusting relationships with members, identify their strengths and priorities, and develop and work on Member Action Plans.
Serve as members’ advocate and key point of contact, helping them problem-solve, identify needs, and work toward their goals.
Collaborate with an interdisciplinary team that includes other Perinatal Community Health Partners, a Perinatal RN Care Manager, a Perinatal Care Team Lead, a Perinatal Behavioral Health Specialist, and a Certified Nurse Midwife.
Cooperatively manage care for pregnant and postpartum members, including those with complex medical and behavioral health needs.
Provide continuous labor support or inpatient perinatal doula care to members who want accompaniment, including support leading up to facility-based childbirth when applicable and for at least two hours after birth, or arrange alternate coverage in line with program workflows.
Communicate regularly with team members and members about needs and health goals, centering members’ self-identified needs.
Meet with members in their homes, neighborhoods, healthcare settings, and birth facilities, with a focus on follow-up after emergency visits and hospitalizations or birth.
Identify and address barriers to health and social influences on health, and follow through on referrals to community resources.
Travel across clinical and community locations over a broad geographic area to respond to member needs.
Provide respectful, empathetic, nonjudgmental support and share feedback to help improve the broader care system.
Use the custom-built care facilitation platform to collect data, organize information, track tasks, and communicate with staff, members, and family members.
Provide feedback to the product development team on the care platform and potentially assist with onboarding and support as a super-user.
Support outreach efforts in partnership with the Outreach Specialist team while building a member panel.