Performance Quality Improvement (PQI) Data Management Specialist

Kaleidoscope•Chicago, IL

32d•Hybrid

About The Position

Kaleidoscope is a child and family services agency dedicated to helping children, youth, and families heal, grow, and thrive. We deliver innovative, individualized services while strengthening community connections and using data to drive thoughtful, equitable decision‑making. We are seeking a PQI Data Management Specialist to support the THRIVE and Intact Family Services programs. This role is ideal for someone who enjoys working with data, values continuous quality improvement, and wants to contribute to mission‑driven work that directly impacts children and families. Under the supervision of the PQI Manager, the PQI Data Management Specialist supports the day‑to‑day operations of Kaleidoscope's Performance and Quality Improvement (PQI) system. This position plays a critical role in collecting, analyzing, maintaining, and reporting program data to support service quality, compliance, and data‑informed program improvement.

Requirements

Bachelor's degree required
Minimum of one (1) year of experience in social services or a related field involving direct work with individuals, families, or communities (required)
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office, particularly Excel
Ability to manage deadlines and work independently while collaborating with a team
Valid driver's license and access to a minimally insured vehicle, as needed

Nice To Haves

Experience with continuous quality improvement, data entry, data analysis, or research preferred (not required)

Responsibilities

Uses valid and reliable data collection methods to measure program outputs, outcomes, and progress toward performance targets.
Compiles, analyzes, and prepares data reports using information from multiple spreadsheets and program data sources.
Assists in preparing documentation and materials for program monitoring and grant compliance reviews in accordance with funder requirements.
Performs data entry for the Intact Family Services and THRIVE programs.
Reviews data for trends, accuracy, and opportunities for improvement.
Maintains and manages program databases, including data entry, quality review, and submission of required reports.
Identifies potential new data collection points and tracking methods based on program data and reporting needs.
Collaborates with the PQI Manager to ensure quality improvement activities for the Intact Family Services and THRIVE programs are effectively implemented, tracked, and documented.
Supports the implementation of the Intact Family Services Performance and Quality Improvement (PQI) Plan.
Participates in monthly Intact Family Services/THRIVE PQI meetings.
Participates in the agency's PQI Committee and collaborates with the PQI Manager, and Chief Program Officer as needed.
Prepares the Quarterly Intact Family Services Performance Reports.
Prepares the monthly THRIVE data Report.
Assists in administering surveys to Intact parents/caregivers to assess satisfaction with services.
Maintains knowledge of DCFS and agency policies and procedures relevant to program operations and reporting requirements.
Demonstrates the ability to utilize DCFS SACWIS and Performance Dashboard systems.
Collaborates with the Community Resource Coordinator regarding Kaleidoscope/THRIVE network activities.
Utilizes Excel and other data systems to analyze program data, including creating and maintaining formulas, tracking tools, and reports to support data-driven decision-making.
Applies critical thinking and problem-solving skills to analyze data, identify trends, troubleshoot data issues, and recommend improvements to program processes and reporting.
Responsible for filing paper submissions to files.
Performs routine physical filing of documents, including sorting, organizing, and placing records in appropriate file locations.
Performs other duties as assigned by the PQI Manager.