Performance Optimization Analyst

City National Bank • Los Angeles, CA

5d • Onsite

About The Position

The Performance Optimization Analyst supports facilitation of operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, and service delivery, process redesign and outcomes measurement. Works on problems diverse in scope where analysis of situations or data is required. Solves complex problems, takes new perspectives on using existing solutions.

Requirements

• Bachelor's Degree or equivalent
• Minimum 5 years of quality/process improvement work experience
• Minimum 5 years of Financial Services work experience
• Minimum 3 years of experience in project management
• Work together professionally in a team environment with coworkers and other department personnel
• Excellent communication skills both written and verbal
• Adaptable and flexible to changing needs of the division
• Self-Motivated and driven to see projects through to completion from planning to implementation
• Ability to multi-task and prioritize the needs of the division
• Excellent documentation, organizational and record keeping skills
• Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
• Ability to analyze large data sets in M.S Excel/ Access
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
• Ability to plan, create, and manage multiple work streams
• Strong client management and project management skills.
• Excellent written and oral communication skills
• Proficient in MS Excel (VLookup, VBA, etc.), PowerPoint, Visio and other Office applications. Strong modeling skills.

Nice To Haves

• Bachelor’s degree in Business Administration, Information Systems, or Computer Science highly preferred

Responsibilities

• Lead efforts to identify process improvements, working collaboratively across multiple departments to identify impacted parties, business partners, and resources required
• Develop and design processes that support business needs
• Perform gap analysis between present conditions and future operations needs and identify solutions
• Provides direction and oversight to project teams to design and implement solutions that meet applicable business requirements
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/ cost of poor performance and deliver sustainable and repeatable change
• Design, drive and perform operational analysis of processes
• Assist other functions in identifying and implementing opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects, training/ workshops to drive cultural change
• Support other departments as needed and perform other duties as required by management

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree