Performance Manager - Automotive Refinish

Axalta•US-TX-Remote, TX

5d•Remote

About The Position

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. We are currently looking for a Performance Manager to join us remotely. This is a remote based role ideally in the Southeast / Texas area and requires the ability to travel >50%. The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered.

Requirements

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
Minimum of 3-5 years of Automotive Refinish industry experience
Must be willing and able to travel > 50% of the time
Valid Driver’s License required

Nice To Haves

Strong knowledge of repair shop operations as well as distribution fundamentals
Working knowledge of Axalta’s core (APL) product lines
Strong technical aptitude and problem solving
Presents oneself in professional manner to all levels of the customer and internally
Disciplined and able to perform effectively in unstructured and autonomous conditions
Ability to embrace the culture of both the customer and Axalta
Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations

Responsibilities

Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
Provides high-level of dedicated customer support with frequent face-to-face visits.
Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.
Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
Manages budget for each center and ensures monthly costs are within allotted parameters.
Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
Identifies and advises on process improvements to alleviate roadblocks facing the customer
Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner.
Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers
Involves local Axalta teams and engages the appropriate resources for additional support when necessary