Performance Manager - Supporting Consumer Vehicle Lending

Bank of America•Las Vegas, NV

2d•$140,300 - $177,400•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

5+ years of program and project management experience
5+ years’ experience in relatable and effective execution program design
5+ years leading, coaching, and managing high performing teams
Demonstrated ability to proactively identify opportunities and resulting programs to improve performance as part of a fast moving, execution-oriented organization
Demonstrated ability to collaborate effectively across multiple stakeholders
Business acumen (Consumer Banking) with proven ability to leverage expertise with credibility and impact
Proven ability to turn complex ideas into well-structured execution programs
Excellent relationship management skills to build and maintain credibility and influence with internal teammates and stakeholders
Proven ability to remain productive in evolving situations
Strong decision-making skills with a straight-forward and proactive communication style
Ability to aggregate multiple sources of information to communicate quickly, succinctly and effectively
Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Experience in Lending
Project / program management
Strong analytical skills
Influence and collaboration skills
Excellent communication skills including creating impactful presentations

Responsibilities

Drives market performance through strategic planning, client experience enhancement, and workforce optimization.
Analyzes client and associate trends, providing actionable feedback to Leaders.
Supports training initiatives to elevate brand representation and deepen client relationships.
Leverages talent analytics to improve productivity.
Gathers insights to refine messaging and offerings.
Implements competitive performance plans that exceed market objectives.
Works within our Risk Framework, to provide leaders and teams with tools and resources to effectively deliver and lead, coach and manage an effective client engagement experience.
Proactively identifies and acts on emerging issues/opportunities to improve client/associate experience, engaging requisite partners and leveraging data and available information.
Collaborates with key partners across the business on programs/initiatives, taking lead in defining process and enablement requirements, current capability, and readiness requirements to effectively engage with clients and deliver.
Develops effective and measurable execution plans including monitoring effectiveness and quickly responding to gaps/opportunities.
Maintains close alignment and partnership with Financial Center Performance Management, Divisional and FC specialist teams, supports execution and sustainment of client management and engagement practices.
Develops and implement competitive performance plans.
Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement.
Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery.
Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent.
Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience.
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.