Performance Management and Outcomes (PMO) Residential Specialist

State of Colorado•Denver, CO

1d•Remote

About The Position

This position is located in the Office of Children, Aging, and Adults Services (OCACS), Division of Child Welfare (DCW), Provider Services Unit (PSU), and Provider Performance Unit. The Division of Child Welfare Services provides a range of leadership, management, and supervisory functions related to the delivery of public child welfare services to children, youth, and families. The Division is responsible for the ongoing implementation of child welfare services in Colorado and supervises county departments of human/social services in the administration of Child Welfare programs, and privately operated 24-hour care facilities licensed by the Division of Child Welfare. The Provider Services Unit (PSU) exists to license, monitor, supervise, train, and provide statewide oversight for privately operated 24-hour childcare facilities and agencies, including residential child care facilities (RCCF), qualified residential treatment programs (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), shelter care, specialized group facilities, homes and centers (SGF), child placement agencies (CPA), therapeutic foster care (CPA-THRFC), treatment foster care (TX-FH), adoption agencies (CPAAD), respite child care centers (RCCC), and day treatment facilities (DT) across the State of Colorado. The goals of the unit are to ensure the health, safety, and well-being of the children and youth served in those facilities. The work unit is responsible for comprehensive integrated (interagency) licensing and monitoring of the 24-hour childcare facilities, auditing and investigating reports/allegations involving licensing violations, determining facility or agency culpability, evaluating the integration of trauma-informed principles and practices, monitoring the quality of care, providing support and education, and ensuring the safety of children placed or receiving services with providers. This position is recognized as a staff authority for family engagement and aftercare services for children and youth in out-of-home care and a subject matter expert specific to rules related to the operations and requirements of licensure residential child care facilities (RCCF), qualified residential child care facilities (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), and day treatments (DT) licensed by the Provider Services Unit (PSU) within the Division of Child Welfare (DCW). This position requires strong knowledge of and background in understanding the statutes, rules, and regulations specific to RCCFs, QRTPs, SRTCs, PRTFs, HYS, and DTs for children and adolescents. This position is delegated as the staff authority for family engagement and aftercare services for all children and youth in state-licensed, 24-hour out-of-home care settings. The position provides specialized expertise in trauma-informed programming and best practices to engage children, youth, and families effectively. This position works with PSU’s Mental Health Designation team to assist in providing oversight to clinical programming and interventions. This position works with CDHS’s Medical Team to assist in providing oversight to the licensed facilities, specific to medication management and administration. Furthermore, this position works with other state agencies to ensure compliance with state and federal requirements. This position involves proposing regulations and offering guidance on state rules, standards, and best practices related to family engagement, aftercare services, clinical programming, trauma-informed care, and medication management. Support is also provided to management and licensing specialists within PSU to assist in the development of policies and regulations relevant to these licensed provider.

Requirements

Seven (7) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years.
Current, valid and unrestricted CO drivers license
Auto insurance is also required
Full Background – A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons.
Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position.

Nice To Haves

Holds an advanced degree from an accredited institution in Social Work, Psychology, Sociology, Childhood Development, or a closely associated discipline
Possesses a valid and active clinical license
Direct care and/or mental health services experience
Demonstrated knowledge of child welfare policies and practices, residential best practices standards, and licensing regulations and statutes
Experience in an advisory or consultative role
Demonstrated expertise in directing research, performing analysis, and reporting on intricate matters
Exceptional written and oral communication competencies, with a proven capacity to tailor messaging for diverse audiences ranging from technical experts to organizational leadership in both group and one-on-one environments.
Proven ability to work in a collaborative manner with internal departments as well as state and community-based organizations.
Demonstrated ability to establish and maintain robust professional connections and strategic alliances with diverse internal and external partners in both the public and private sectors.
Proficiency in conducting interviews with children, adolescents, and families, particularly those with backgrounds involving complex trauma.
Highly developed capabilities in report writing and both verbal and written communication.

Responsibilities

Serves as the staff authority and is responsible for evaluating the quality of programming, practices, policies, and compliance among providers offering out-of-home services and education through means of quantitative and qualitative data collection.
Assesses the content received by providers through a review of documents, observations, and interviews to ensure that staff are adequately supervised and trained based on their individual needs and the individualized needs of the children and youth in the care they serve.
Conducts interviews with facility staff, clinical staff, and children/youth to gauge the quality of care being delivered.
Surveys families, caregivers, and placing authorities to solicit feedback regarding the care of children/youth in care.
Examines the quality of care and treatment by reviewing individual child/youth plans, observing the environment, and evaluating the behavioral interventions used by facilities.
Works with PSU’s Mental Health Designation team to assist in providing oversight to clinical programming and interventions specific to family engagement and aftercare services.
Primarily focuses on the facility's family engagement practices and aftercare services as outlined in Volume 7 Rules and Regulations.
Provides guidance, training, and support on family engagement practices and aftercare requirements.
Provides evidence-based research interventions and coordinate consultation and guidance for licensed facilities and agencies to enhance the quality of care for children/youth and ensure compliance with state and federal regulations, particularly in areas of child protection and safety.
Oversees and guides providers in improving their programming to prioritize the safety, care, and well-being of children in their custody.
Serves as a licensing expert for the Division of Child Welfare, focusing on trauma-informed principles, practices, implementation, programming, and treatment planning, specifically family engagement and aftercare services for these populations.
Is responsible for a caseload of licensed providers and is recognized as an authority and subject matter expert within the Performance Management Outcomes (PMO) Unit regarding family engagement and aftercare services provided in residential child care facilities (RCCF), qualified residential child care facilities (QRTP), secure residential treatment centers (SRTC), Psychiatric Residential Treatment Facilities (PRTF), homeless youth shelters (HYS), and day treatment facilities (DT) licensed by the Provider Services Unit within the Division of Child Welfare.
Evaluates and approves all trauma-informed care plans and cultural responsiveness plans submitted to the Department, before licensure, and subsequently thereafter when revisions and updates are made by the facility.
Conducts an assessment to determine facility compliance with the facility’s approved Trauma Informed Care Plan, Cultural Responsiveness Plan, Volume 7 rules and regulations, related statutes, and quality research-based and data-driven standards.
Evaluates programs through the analysis of policies and procedures, behavior management and discipline practices, staff qualifications, medication administration, and plans for educational, community, and recreational activities.
Creates goals in collaboration with the facility.
Serves as the staff authority on the team when assessing clinical treatment and services implemented within the program, family engagement, and aftercare services provided, as well as site compliance, quality improvement, and quality through assessment and interviews.
Manages a caseload of licensed providers for which they are responsible for communicating, scheduling, training, and resourcing.
Serves as the ongoing child protection expert in numerous public venues.
Acts as resource consultant to child protection supervisor groups and to child protection supervision training and curriculum development staff for 64 Colorado county departments of human/social services.
Serves as the Division’s lead program liaison with State Judicial and the local judicial districts regarding Dependency and Neglect matters.
Participates in numerous committees for the purpose of making recommendations on program policy, rules and legislation related to Child Welfare services.
Serves as the State Liaison with counties and citizens.
Serves as the voting member from Child Welfare for the Permanent Home Hearing Committee, the DANSR Core Team member.
Participates in the development and implementation of integrated policies and standard operating procedures within the Division of Child Welfare, as well as with other Divisions and stakeholders, including county departments of human services, the Administrative Review Division, the Behavioral Health Administration/Entity, the Division of Youth Services, and the Department of Early Childhood, Child Care Licensing, and Administration.
Consults with county departments of human services and other government agencies, such as the Colorado Department of Public Health and Environment, the Colorado Department of Education, the Colorado Department of Public Safety, the Department of Regulatory Agencies, Health Care Policy and Finance, and the Office of Performance and Strategic Outcomes regarding these protocols.
Develops, tests, and refines review instruments to ensure that child safety concerns are adequately addressed.
Ensures that facility self-assessment tools are developed, treatment standards are clearly outlined in regulations, and integrated (interagency) processes are maintained and improved.
Provides consultation and assistance to all divisions overseeing out-of-home child providers to develop new rules and statutes, or revise existing rules to enhance county and provider performance, ensuring children’s health, safety, and well-being.
Initiates updates and revisions to Volume 7 rules to reflect current practices and statutory changes.
Is relied upon as the expert on the interpretation and implementation of Volume 7 and on when modifications are necessary to align with evidence-based practices and research findings.
Completes all other duties as assigned by leadership within the Division of Child Welfare.

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program MotivateMe
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program.