Performance Insights Manager

BHG Careers•Dallas, TX

1d•Hybrid

About The Position

Behavioral Health Group (BHG) is seeking an analytically rigorous, operationally minded Manager of Performance Insights & Clinic Enablement to help translate enterprise performance insights into practical tools, routines, and actions that improve results across a multi-site behavioral healthcare platform. This role serves as a key connector between analytic insights and field execution—monitoring performance, diagnosing opportunities, developing enablement resources, and partnering with operators to turn insights into sustained action. The ideal candidate combines strong analytical and problem-solving capability, operational and commercial acumen, field enablement and change-management skills, process design and project management capability, clear communication and facilitation skills, and the ability to influence and drive cross-functional execution in a fast-paced, private-equity-backed environment. This manager will report into the Transformation Office and partner closely with Growth, Finance, Operations, Clinical Leadership, Marketing, Contact Center, and Treatment Center leadership teams to support measurable improvements in patient inflows, admissions, conversion, retention, workforce productivity, payer economics, and overall census growth. The role requires someone who can move beyond dashboards and reporting to equip leaders with clear priorities, practical tools, and repeatable operating routines that strengthen execution while maintaining a focus on clinical excellence.

Requirements

4–6 years of experience in Revenue Operations, Clinical Operations, Commercial Operations, Business Operations, Consulting, Analytics, Enablement, or related roles.
Experience supporting performance improvement in multi-site healthcare, healthcare services, B2C, or other distributed operating environments preferred.
Demonstrated success building or managing KPI frameworks, scorecards, operating cadences, and action-tracking processes.
Strong expertise in funnel analytics, forecasting, business intelligence, operational reporting, and performance management.
Experience translating analysis into tools, playbooks, training, communications, or implementation support for end users.
Strong project and change-management skills, including the ability to drive adoption and follow-through across functions.
Experience leading cross-functional initiatives and influencing without direct authority.
Excellent written, verbal, facilitation, and presentation skills.
Experience with PowerBi, SQL, Excel and Microsoft Suite highly preferred.
Bachelor’s degree in business, analytics, finance, healthcare administration, operations, or a related field; advanced degree preferred.

Nice To Haves

Experience supporting performance improvement in multi-site healthcare, healthcare services, B2C, or other distributed operating environments.
Advanced degree preferred.

Responsibilities

Manage and strengthen BHG’s Performance Insights and Enablement capability focused on optimizing clinic performance.
Coordinate continuous KPI monitoring, performance diagnostics, forecasting and variance analysis, root cause diagnosing and analysis, actionable operational insights, clinic enablement tools and resources, and intervention tracking and follow-through.
Help leaders and treatment centers use data more effectively by enabling BHG to proactively identify performance gaps, translate insights into clear actions, equip field teams with practical tools and playbooks, improve adoption of enterprise priorities, reduce operational variability, improve patient acquisition and retention, increase census growth, and sustain clinically superior care.
Manage and continuously improve core KPIs.
Translate enterprise priorities, KPI definitions, and performance expectations into practical field tools, playbooks, and routines.
Maintain scorecards and performance views across treatment centers, regions, channels, payer categories, and referral sources.
Partner with leaders to diagnose performance gaps and develop focused action plans through onsite shadowing, interviewing and comprehensive root cause analysis.
Coordinate clinic interventions, monitor progress, identify barriers, and escalate risks.
Gather field feedback and use it to improve reporting, workflows, and execution.
Build credibility with senior leaders and frontline teams, using data and collaboration to influence without authority.
Monitor, analyze, and support management of BHG’s core commercial metrics, including patient inflows, contact center referral volumes, referral performance, marketing conversion funnel, census growth and forecasting, retention and discharge prevention, workforce and staffing metrics, and payer collaboration and economics.
Build and maintain forecasting and analytical tools in collaboration with the analytic team.
Identify leading indicators and early-warning signals.
Conduct root-cause analysis on performance gaps and operational variability.
Translate complex data into clear priorities, actions, and recommendations for field and functional leaders.
Develop value-creation models linking initiatives to measurable business outcomes.
Create concise, audience-appropriate reporting and decision support.
Coordinate recurring operating rhythms and performance reviews.
Prepare scorecards, insights, action trackers, and materials for governance forums.
Create and deliver enablement resources, including playbooks, training sessions, office hours, and implementation guides.
Reinforce standardized workflows, escalation thresholds, and accountability expectations.
Support leaders in interpreting performance data and converting it into practical clinic-level actions.
Partner closely with Growth, Marketing, Contact Center, Operations, Clinical Leadership, Finance, HR, and Transformation teams.
Work hand in hand with field leadership teams to drive adoption and adjustment at the market and clinic levels.
Improve alignment between strategic initiatives and measurable operational outcomes.
Simplify execution for treatment centers by centralizing analytics, prioritization, tools, and action planning.
Facilitate working sessions that help teams understand opportunities, select interventions, and sustain follow-through.