Performance Coach, Mechanical

Driven Brands Inc.•United States of America - Remote NC, NC

7d•$7 - $111,100•Remote

About The Position

The Automotive Training Institute (ATI), the largest coaching and training company for Owners of Independent Repair Shops in the US and Canada, is seeking a Performance Coach, Mechanical. ATI provides coaching, training, and the largest buying program in the automotive aftermarket for Independent Shop Owners. This role involves analyzing existing practices of member automotive shops, making recommendations for improvements based on ATI's best practices, and providing coaching, consultation, and mentoring to help members achieve their business goals. The coach will guide members through a re-engineering program to transform their shops into profitable and efficient businesses.

Requirements

Minimum 10 years overall automotive experience with a strong focus in service writing, shop management, operations management, or previous shop ownership, preferably in the independent, non-dealer, aftermarket arena.
Operations management experience (preferably with an aftermarket chain) involving established internal structure and processes.
Exceptional coaching and mentoring skills.
Solid automotive business understanding.
Ability to influence others over the telephone and videoconferencing.
Minimum 4 years of teaching, instructing, and mentoring small business owners or employees, with a clear understanding of the challenges facing independent shop owners.
Track record of consultative management, people development, and business management prior experience and success working in an organization that provides monthly goals.
Computer proficiency, particularly in Word and Excel.
Sales abilities, strongly preferred.
Accounting or P&L experience.
Marketing and online/social media experience.
Solid understanding of how to recruit and retain high quality employees at all levels of experience.
Excellent communication, interpersonal, and persuasion skills.
Ability to convince business owners to make major changes and paradigm shifts in their practices.
Maintaining an appropriate and professional personal image.

Nice To Haves

Knowledge of SalesForce CRM, a plus.
Writing skills with an interest in writing articles for industry magazines, a plus.

Responsibilities

Listen, including active listening, to the needs of the shop owners to help them turn their shop into a profitable and efficient business.
Communicate for understanding what members wish to improve or correct about their business via phone, zoom and email.
Review financial statements, evaluate competitors and analyze business practices.
Develop a new business model or prepare recommendations and present them to the client.
Consult, Train, Mentor and Coach a client to help them achieve their business goals and dreams.
Successfully guide the client through the building blocks that creates the foundation of a profitable business.
Meet or exceed all ATI goals, including Return on Investment for the client, CSI Scores, Report Cards/Road Map, Alumni conversation rate.
Maintain weekly contact with the Client.
Ensure class attendance by the client and staff.
Monitor status of where member is in the program at all times and determine how we can best align the member’s needs with their wants.
Complete Startup Agreement paperwork and Coach Client agreement.
Enter clear and understandable weekly notes based on client/coach calls.
Provide research and content for articles, classroom and training material.
Participate in weekly Coaches meetings.
Be aware of trends in other service-related industries that we could adapt or apply.
Attend Shop Owner’s Dinner Events, annual SuperConference participation and industry related events.
Attend monthly, quarterly, semi-annual and annual company meetings.
Be prepared for and participate in weekly One on Ones with Team Leaders.
Participate in all Company meetings.
Attend ATI classes quarterly.
Facilitate an ATI Peer group or Performance group.
Participate in other modalities such as Live @ 9, podcasts, owner events, industry presentations and tradeshows.
Be responsible for your calendar and manage time efficiently.