Performance Assurance Consultant
About The Position
The role of the Performance Assurance Consultant works to ensure a positive experience for the client by developing and managing our deliverables. In this role you will perform the daily operations of the project plan for each client, troubleshoot and resolve controls issues associated with HVAC equipment, and be the primary point of contact for the client. You will play a key role in ensuring the success of the performance guarantee and resolving various issues along the way. Character Requirements: Integrity: being above board in all internal & external relationships Decisiveness: can sort through information and make appropriate and timely decisions Initiative: recognizes opportunity and action without being asked Diligence: energized by being diligent in meeting deadlines and completing tasks on time Thoroughness: pays close attention to detail and produces accurate work in a timely fashion Responsibility: understands expectations and follows through in accomplishing them
Requirements
- Bachelor of Science or Engineering degree preferred
- Understanding of and proficient in project management skills
- Excellent time management and organization skills
- Proficient computer experience in Microsoft Office Products particularly Excel, Word, and PowerPoint
- Proficient using task management programs or knowledge with Asana
- Excellent analytical skills and attention to detail
- Excellent communication skills both verbal and written
- Proven track record of providing excellent customer service internally and externally
- Effective working in team environment
Responsibilities
- Responsible for timeliness and accuracy of deliverables
- Responsible for installing hardware/software additions, change orders, and solutions
- Responsible for verifying the performance and sustained operation of Energy Conservation Measures
- Responsible for assisting clients in issue resolution
- Responsible for understanding the clients’ Building Automation System and being able to support
- Perform site service when called upon
- Perform project turnovers from construction to Client Services
- Perform Field Audit data collection associated with Capital Asset Planning
- Representation of Client Services during client training and turnovers
- Responsible for task management creation and execution through Asana process flows
- Periodically evaluate performance of systems for improvement opportunities
- Provide ongoing client training, both formal and informal
- Other duties as assigned
Benefits
- A growing company with a positive industry reputation
- Company provided Smartphone (iPhone or Android) with service plan
- Company provided Laptop
- Recognized leader in a market where energy services are in demand
- Entrepreneurial company with a positive corporate culture
- Competitive salary and bonus opportunities
- Benefits which include 401(K), Bonus Plan, health, life, dental, vision insurance, short- and long-term disability, tuition reimbursement, and more
- medical (with member reward points), dental, vision, and basic life insurance
- Benefit Bucks
- flexible work arrangements
- paid family leaves
- well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match
- performance discussions
- global opportunities
- the Schneider Career Hub
- learning platforms like Coursera
- recognition
- sharing your voice
- volunteer leave
- programs with the Schneider Electric Foundation
- youth education initiatives
- military leave benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
