Performance and Resolution Analyst (m/f/d)

PPG Industries

7d

About The Position

As a Performance and Resolution Analyst you will describe, analyze, and resolve application and system problems. The candidate will need to work efficiently across functional teams of IT professionals to troubleshoot complex issues. They will supervise the resolution of all issues assigned for their care. The analyst will raise critical issues appropriately to the supervisor and support teams and instantiate the crisis process to address critical issues. The analyst will contribute to the remediation of issues and address inefficiencies in processes and documentation of applications and systems. The analyst will identify trends in alerting telemetry data and will work proactively with other teams to solve issues. The analyst will automate or script repeatable tasks. They will work with other infrastructure teams to develop analyst training and are able to lead medium-to-high complexity operational projects.

Requirements

• Minimum bachelor’s degree in systems administration or another computer-related field.
• Fluent in written and spoken English
• 5+ years of IT Operations experience or SRE roles.
• 5+ years’ operating systems or networking administration experience
• Scripting and automation experience
• Applicants must have familiarity with some of the following tools or infrastructure technologies: Splunk – Log collection and analytics software, Thousand Eyes – Digital Experience and Monitoring platform, Cisco Meraki – Software Defined Networking Infrastructure, Palo Alto Network Firewalls, VMware AVI Load Balancers, Microsoft Azure Virtual Desktop and Cloud PC’s, SyslogNG – Syslog collection software
• Do you demonstrate strong analytical abilities to quickly resolve technical problems?

Nice To Haves

• What IT technologies do you have the most experience managing?
• What layer of the network stack have you had experience managing or troubleshooting?
• What types of operating systems have you had experience managing or troubleshooting?

Responsibilities

• Perform troubleshooting and triage of systems/networking issues while creating best practices.
• Ability to communicate trends and potential solutions to technology stakeholders for review and implementation.
• Able to direct the efforts of and train less experienced analysts.
• Assess and enforce quality of analyst efforts utilizing trend reports and ticket reviews.
• Collaborate with analysts to support, maintain, and refresh systems and networking technologies per procedures established by implementation teams.
• Coordinate Operational support efforts in system outage resolution.

Benefits

• opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
• pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.
• Our employee benefits programs are designed to support the health and well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level