Performance and Analytics Manager
About The Position
The Performance and Analytics Manager drives data-informed decision-making, builds accountability, and provides leadership with visibility into organizational strengths and risks. The role researches performance metrics and reporting models used by other states and develops public-facing performance metrics to promote transparency and trust. The position may also require cross-training in other sections of the division and performing duties in those sections based on agency needs. The role develops and maintains dashboards and reports for leadership, produces ad hoc and legislative reporting, establishes baseline KPIs across divisions, analyzes performance trends and identifies efficiency opportunities, and ensures that metrics are accurate and aligned across the agency. It integrates data from multiple systems and develops KPI frameworks to track project success. Comprehensive data analysis is used to identify trends and insights and make data-driven recommendations. The position works in a comfortable office setting, using a computer for a large percentage of the workday. Its schedule may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime. Occasional job-related travel may be required.
Requirements
- Skilled in SQL, Power BI, and Python for data analysis and reporting.
- Knowledge of SharePoint and Power Automate for process automation and data governance.
- Proficient with Microsoft Office Suite and tracking software.
- Able to work independently while managing multiple projects with tight deadlines.
- Exceptional problem-solving skills and ability to navigate complex issues and facilitate resolutions efficiently.
- Strong interpersonal skills and experience handling high-profile or sensitive situations professionally and diplomatically.
- Able to complete tasks promptly under tight deadlines and work independently and as part of a team.
- Able to think creatively about problems and assigned projects.
- Commitment to the agency’s goals and objectives.
- Maintain confidentiality, discretion, and professional integrity.
- Willing and able to perform all job-related travel; reliable transportation may be required for local travel.
- Bachelor’s degree in Business, Data Science, Analytics, Information Systems, or a related field plus one year of progressive experience in project management or a related field; or four years of experience in business administration, business analysis, data analysis, or a closely related field; or an equivalent combination of education and experience.
Nice To Haves
- SQL, Power BI, or Python certifications.
- Specialized training courses or training in a closely related field.
Responsibilities
- Develop and maintain dashboards and reports for leadership.
- Create ad hoc and legislative reporting.
- Establish baseline KPIs across divisions.
- Analyze performance trends and identify efficiency opportunities.
- Ensure accuracy and alignment of metrics across the agency.
- Integrate data from multiple systems, including D360, QLess, and survey tools.
- Develop and implement KPI frameworks to track and measure project success.
- Conduct comprehensive data analysis to identify trends and insights and make data-driven recommendations.
- Research performance metrics and reporting models from other states.
- Develop public-facing performance metrics that promote transparency and trust.
- Cross-train in other sections of the division and perform their duties as agency needs require.
- Perform occasional job-related travel as required.
Benefits
- Benefits allowance to offset costs of medical, dental, vision, life, and disability insurance plans.
- Employer match of up to 7% toward a Defined Contribution retirement plan.
- 11 paid holidays.
- 15 days of paid annual leave, increasing with every five years of service.
- 15 days of paid sick leave.
- Longevity payments based on years of service with the State of Oklahoma.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
