Performance Analyst

Southern Water • Worthington, MN

19h • Hybrid

About The Position

There has never been a more important time to join Southern Water. As we move into AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‑term affordability for customers. The Customer Strategy, Insight and Performance team is responsible for reporting and investigation of issues which improve process for the customer and the company. We provide key facts and insight to empower the wider team to make the right decisions for the right reasons. This role is responsible for the provision of performance and management information for internal and external stakeholders, related to the Southern Water Customer Division focussed in Developer Services. General duties include building, processing, reviewing, analysing and reporting of performance and related issues, as well as supporting on regulatory and process change. Working closely with other roles like Continuous Improvement and Strategy this role is busy, interesting and diverse. Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Requirements

• Good understanding and working experience of compiling and generating performance reports and management information.
• Strong data handling, technical skills and experience with information validation using Excel and other analytical tools.
• Data manipulation skills and experience.
• Experience working with reporting and analysis packages and extracting data from corporate systems (e.g. Service Now or other CRM, Qlikview, Alteryx, Power BI or similar).
• Ability and confidence to communicate appropriately with a range of audiences including peers, senior colleagues and specialists at all levels of the organisation.

Responsibilities

• Deliver timely, fit for purpose, reporting within agreed SLAs.
• Continuously improve the efficiency of reports to add value and allow for the focus to be on analysing the data rather than processing it.
• Produce performance reporting from numerous data sources regarding individual performance vs KPI’s, team performance vs targets and process regulatory performance.
• Develop an in-depth knowledge of processes and systems to ensure accuracy.
• Transform data into clear visualisation to meet the stakeholders needs and allow them to see the complete picture.
• Support the wider team by providing the information required to make informed decisions on a wide range of topics (including provision of data to external stakeholders such as MOSL, WaterUK and Ofwat).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed