Performance Analyst

EDSI (Educational Data Systems, Inc.)•Port Huron, MI

About The Position

Support and improve program operations, data capture, customer flow and report writing and generating capabilities. Oversee all quality assurance procedures and performance numbers related to invoicing and prescribed performance goals.

Requirements

Bachelor's degree in Business, Economics, Statistics, or a related area preferred
Data analysis experience
Exceptional attention to detail and ability to manage compliance, data, and reporting
Must have solid time management, communication, problem-solving and organizational skills, and provide accuracy with deadline-sensitive objectives
Proficiency in Microsoft Office applications, with high proficiency in Microsoft Excel; Microsoft Power BI experience is a plus

Nice To Haves

WIOA and/or TANF program experience preferred

Responsibilities

Responsible for regular and high-quality performance tracking
Enter data into the system(s) of record as required
Work with staff to ensure customer flow, service delivery and data management are efficient and effective
Regularly analyze data in a timely manner to support operations and performance reporting
Review current policies and regulations to ensure program quality standards are met
Perform monthly, quarterly, annual audits, monitoring, and reporting
Ensure integrity of participant electronic and paper files
Evaluate and standardize office procedures and effectively troubleshoot and resolve issues
Respond timely to requests from the contracting agency for program data
Provide regular status reports and other requested data for the Managers and EDSI administrative staff
Ensure data entered on the required system(s) is current, accurate and timely
Retrieve and organize critical operations reports
Present data and report to leadership in a clear and effective manner, using graphs, tables, and other such methods
Create customer lists to support teams in focusing their efforts
Based on analysis, determine where improvements can be made to program operations
Implement and adhere to the Quality Assurance System
Provide research and support for critical team decisions
Manage ISO compliance and audits
Track, report, and ensure compliance with procedures regarding ISO auditing
Other opportunities as available