Performance Analyst - Collections

BECU

1d•$88,000 - $107,500

About The Position

As a Performance Analyst – BU, you’ll play a key role in shaping how BECU understands its operational performance and delivers exceptional service to its members. You’ll turn raw data into clear insights, meaningful dashboards, and actionable recommendations that empower the business to make smarter decisions. Your work will help ensure accurate reporting, maintain data integrity across third‑party recovery partners, and strengthen the operational heartbeat of the division. Through your curiosity, analytical strengths, and drive to create clarity, you’ll influence outcomes that directly support BECU’s mission and member experience.

Requirements

Bachelor’s degree in information systems or other related quantitative field, or equivalent work or educational experience required.
Minimum 3 years of experience in data mining, query development, multi-system data integration required.
Working knowledge of SQL, MS Word, Excel, PowerPoint, Access, SharePoint and Business Intelligence reporting required.
Analytical skills, the ability to prioritize and solid time management skills required.
Ability to gather pertinent data, establish facts and draw valid conclusions, as well as formulate ideas and recommendations, required.
Proficient verbal and written skills required to effectively communicate in the English language.
Proficient math skills with a high degree of accuracy required.
Ability to work a flexible schedule to meet the needs of internal customers required.

Nice To Haves

Minimum 3 years of experience in financial institution data analysis and reporting preferred.
Experience with Tableau preferred.

Responsibilities

Analyze & Solve Problems: Use your knowledge of performance analysis techniques—including trending, root-cause analysis, and gap analysis—to uncover insights and help the business understand what’s happening and why.
Build Dashboards & Reports: Assist in creating, enhancing, and maintaining dashboards and visual tools that help teams track and manage operational performance with confidence.
Translate Business Needs: Work with partners to understand requirements and convert them into conceptual and logical data models that enable accurate and meaningful reporting.
Transform & Visualize Data: Extract, manipulate, and prepare data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends.
Support Operational Excellence: Provide broad analytical and operational support that empowers your business unit to operate efficiently and effectively.
Deliver Key Performance Insights: Collaborate with internal partners to provide critical performance data related to products, channels, and member experiences.
Study Performance Trends: Conduct analytical studies that surface meaningful insights about emerging patterns, risks, and opportunities.
Use BECU Systems for Deep Analysis: Leverage internal systems for querying, modeling, forecasting, trending, variance analysis, and additional forms of operational assessment.
Break Down Complex Problems: Analyze organizational data and challenges, helping stakeholders understand root issues and possible solutions.
Contribute to Research Efforts: Support qualitative and quantitative primary research through all phases of project execution.
Gather Strategic Insights: Identify and gather data that supports assessments, long-range planning, and evaluations of potential new or enhanced products and services.
Generate Action-Oriented Insights: Provide creative, strategic insights into key business drivers, market conditions, industry trends, and member needs.
Support Recovery Partner Accuracy: Manage placement and maintenance records for third‑party collection agencies—sending and recalling accounts, reconciling data, ensuring timely updates, and preserving data integrity and compliance across recovery partners.
Take on Additional Opportunities: Perform additional duties as assigned that contribute to team and organizational success.