Performance Ambassador (September - January)

Liberty Science Center•Jersey City, NJ

1d•$0 - $19•Onsite

About The Position

The Performance Ambassador is a part-time, temporary role for customer service-oriented actors interested in bringing science to life! You will rehearse and perform scripted material in costume for the Power of Poisons exhibit at Liberty Science Center, engaging guests of all ages, with a heavy focus on children 3-13. When not performing, you will assist frontline staff with end-to-end guest care, crowd management, presenting LSC offerings, and overseeing the safety of public spaces. Performance Ambassadors report to the Guest Engagement management team and are expected to be engaged participants in the broader LSC work community.

Requirements

Theatrical personality and love entertaining others
Charismatic, energetic, and friendly
Customer-service focus and positivity
Enjoy speaking in public and getting to know guests
Performance abilities
Take initiative and are quick to solve problems and offer creative solutions
Work well within a team-based setting
Possess strong judgment – make decisions that keep the guest experience in mind and know when to refer to a supervisor
Uphold a consistently high level of enthusiasm and energy
Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following directions and adjusting to changing policies and procedures
Ready to play and interact with guests of all ages (heavy focus on children 3-13)
Theatrical, charismatic, energetic, and friendly personality with a strong customer-service focus
Performance abilities/acting experience and comfort with public speaking and audience facilitation
Demonstrated initiative, strong judgment, and creative problem-solving skills
Strong teaming and collaboration abilities, including strong communication and de-escalation skills
Ability to work in a high-energy, fast-paced, and crowded environment
Minimum High School Diploma or GED

Responsibilities

Perform scripted material in costume, facilitating diverse audience participation and engaging guests with science topics
Provide high-quality customer service, including ticketing assistance, resolving guest concerns, and presenting accurate knowledge of LSC offerings
Manage large crowds and queues efficiently and oversee the condition and safety of all public areas
Arrive on time for all scheduled performances, having all props and set pieces in place prior to each show
Represent the LSC brand positively at all times by avoid participation in workplace gossip onsite and offsite, treating your colleagues with respect at all time, and being well groomed
Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling
Follow all LSC and departmental policies and procedures
Follow all safety and cleanliness protocols and assist with cleaning duties when assigned
Assist in training new hires to the highest of service standards
Assist with special events and programming as needed