Per Diem Behavioral Health Administrative Support

North Shore Community Health Inc•Gloucester, MA

7d•Onsite

About The Position

Under the general direction of the Director of Behavioral Health (BH) and the Senior Manager of Access and Navigation, the Per Diem Behavioral Health Administrative Assistant Support Specialist position involves scheduling appointments, tracking referrals, insurance verifications, data entry, management, and support of BH providers and other administrative operations of the BH department. North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: Comprehensive primary care, Dental services, Behavioral health care, Care management, Pharmacy services, Substance abuse disorder treatment, Nurse care management, and Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Requirements

High School Diploma or greater required.
Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
Self-motivated and self-directed to work within a team and/or work independently.
Extremely detail-oriented in both verifying one's own work as well as the work of others.
Good organizational and time management skills.
Values cultural diversity and other individual differences at NSCH, ensuring that the organization builds on these differences.
All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork.

Nice To Haves

Office experience preferred.
Bilingual Spanish/ Portuguese preferred.

Responsibilities

Oversees, monitors, and responds to BH Workqueues, InBaskets, and the desktop.
Calls all new BH referrals, verifies insurance, obtains authorizations, and schedules intake appointments.
Keep track of patient referrals, maintain the waitlist, and ensure clients are scheduled.
Record and report on referrals, census, and keep up to date with BH provider schedules.
Reschedules BH appts when providers are out sick.
Create and enter new patient referrals to the BH provider panels.
Update and ensure accuracy of databases and contact lists.
Identifies areas requiring analysis and improvement regarding staffing, policies & procedures, and productivity.
Assists in the day-to-day communications of scheduling, documentation, and various other needs.
Provide general support to patients, providers, and BH staff.
Attend bi-monthly BH department meetings.
Other duties as assigned.