Per Diem Ambulatory Service Representative II - Kelsey Seybold Clinic - Main Campus (requires travel to other Kelsey Clinics)

UnitedHealth Group•Houston, TX

17d•$18 - $32•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check in and check out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED
1+ years of direct face-to-face customer service experience
1+ years of cash handling or collections experience
6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I or HIM Tech experience with 6+ months ASR II cross-training experience and the successful completion of Epic Front Desk Training or 2+ years KSC CBO, Managed Care or Contact Center experience
Experience with computers and Windows-based software
Knowledge of customer service principles and practices
Basic Math ability
Proven excellent verbal and written communication skills
Proven excellent professional and personal presentation style
Proven ability to speak, write and understand English

Nice To Haves

Associate or Bachelor’s degree in related field
2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare and other plans
2+ years of direct face to face customer service experience
1+ years of cash handling or collections experience in a medical office setting
Knowledge of electronic medical record systems
Ability to use Microsoft software applications including Word and Excel
10-key touch
Bilingual- English/Spanish