About The Position

The selected Vendor's Candidate will be part of CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program for this engagement comprises the following components: HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected Vendor's Candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage. This role involves performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program. Responsibilities include ensuring CAPPS HR/Payroll Requirements, Procedures, Development, and Testing meet established standards, and overseeing functional and technical design walks. The role also includes Level 2 Service Desk duties, ITIL principles, and participation in Disaster Recovery, Upgrade Testing, and SOC-1 attestation audits. The candidate will work under minimal supervision, following established processes and procedures.

Requirements

  • Extensive Texas public sector experience, directly working for or supporting a Texas state government agency
  • Extensive experience performing technical activities in support of CPA application systems
  • Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
  • Experience preparing materials for and conducting executive-level presentations
  • Experience performing technical project management activities in support of CPA's CAPPS program
  • Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
  • Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
  • Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
  • Experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances.
  • Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes.

Nice To Haves

  • Experience with software and hardware management industry best practices
  • Experience with CPA's legacy Statewide Financial Systems production support activities
  • Experience developing technical specifications to support IT procurements

Responsibilities

  • Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
  • Responsible for ensuring the CAPPS HR/Payroll Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
  • Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards.
  • Responsible for submitting and tracking all WCAG accessibility waivers.
  • Responsible for providing oversight for the functional and technical design walks, including analyzing business processes, reviewing functional designs, evaluating dependencies, preparing technical scenarios, and assessing designs for performance, security, scalability, and data quality impacts.
  • Responsible for reviewing developed code for compliance with CPA-defined requirements and validating code comparisons prior to migration.
  • Provides Level 2 Service Desk duties, inclusive of ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations.
  • Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule.
  • Works under minimal supervision, relying on experience and judgment to plan and accomplish goals.
  • Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices.
  • Actively responds to and maintains customer ticket requests via the CAPPS Service Desk.
  • Participates in Disaster Recovery and Upgrade Testing activities.
  • Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
  • Participates as directed in an annual SOC-1 attestation audit.
  • Performing other related Work as assigned.

Benefits

  • Annual Professional Training Requirement: minimum of ten (10) hours of professional training in a relevant area of expertise, completed on personal time, with all associated costs the responsibility of the Vendor/Candidate.
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