PeopleSoft CRM Developer

Spatial Front•Arlington, VA

1d•Onsite

About The Position

Spatial Front, Inc. (SFI) is seeking a PeopleSoft CRM Developer to administer, enhance, and sustain PeopleSoft CRM capabilities. This role supports ticket intake, case management, and issue resolution within a broader PeopleSoft HCM environment. It is a hands-on technical position focused on development, configuration, troubleshooting, and continuous improvement in a secure, on-premises federal environment. The developer will play a key role in maintaining and improving a mission-critical system supporting federal operations.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered in place of a degree
3+ years of PeopleSoft development or application support experience, including hands-on experience with PeopleSoft CRM or similar enterprise case/ticket management systems
Strong experience with PeopleTools development, including PeopleCode, Application Designer, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL
Experience configuring and supporting CRM workflows, notifications, security, batch processes, interfaces, and user-facing components in an on-premises Oracle environment
Proven ability to troubleshoot complex issues, perform root cause analysis, and deliver maintainable, well-documented solutions
Familiarity with code migration, version control, structured testing, and release management practices
Working knowledge of UNIX, Linux, or Solaris environments and the ability to collaborate with infrastructure, database, and support teams
U.S. Citizenship required with an active Secret clearance or the ability to obtain one

Nice To Haves

Familiarity with PeopleSoft CRM modules supporting help desk/service operations, including ticket intake, case management, routing, worklists, and notifications
Experience integrating PeopleSoft CRM with HCM, identity and access management, email systems, reporting tools, or other enterprise platforms
Knowledge of Oracle database concepts, SQL troubleshooting, data validation, and batch/background processing in PeopleSoft environments
Experience supporting secure, on-premises federal or DoD programs with strong operational and documentation standards
Understanding of IT service management practices, including incident, problem, change, and release management
Familiarity with PeopleTools upgrades, PUM images, regression testing, and cross-team coordination across development, testing, and infrastructure

Responsibilities

Administer, configure, and enhance PeopleSoft CRM functionality supporting ticket intake, case management, routing, escalation, and resolution tracking
Analyze business requirements and implement CRM enhancements using PeopleTools technologies (PeopleCode, Application Designer, Application Engine, Component Interface, Integration Broker, SQL)
Troubleshoot and resolve production issues, defects, data problems, and workflow failures; perform root cause analysis and implement long-term solutions
Design, develop, test, and migrate CRM customizations, including components, pages, records, queries, notifications, and batch processes across environments
Support integrations between PeopleSoft CRM, PeopleSoft HCM, and other enterprise systems, including interface monitoring and issue resolution
Maintain and improve workflows, assignment rules, queues, statuses, templates, notifications, and security roles
Develop scripts, utilities, and automation to improve system reliability and reduce manual effort
Conduct code reviews, unit testing, and defect validation to support high-quality releases
Support patching, upgrades, change management, and release deployments in alignment with secure SDLC practices
Monitor system performance, logs, batch jobs, and data quality; recommend improvements and preventive measures
Create and maintain technical documentation, SOPs, and knowledge articles
Collaborate with cross-functional teams, including functional analysts, testers, DBAs, system administrators, and security teams
Support audit readiness, access controls, and compliance requirements in a secure federal environment
Perform other duties as assigned