People Support Specialist

Workday•Pleasanton, CA

4d•$81,000 - $144,000•Hybrid

About The Position

Join our People Operations team, the central hub that powers our company's HR systems and processes. As a People Support Specialist, you will be a crucial member of the team ensuring a seamless and efficient Workday experience for all employees and managers. We are a highly collaborative group that partners with every function in Human Resources—from Recruiting and Talent Experience to Total Rewards and Global Mobility—to support our global workforce. As a People Support Specialist, you will be responsible for handling employee support cases and HR processes that reflect substantial variety and complexity. This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert, responsible for maintaining the integrity and performance of our HR processes. Your key responsibilities will include: System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders, by use of our case management solution. Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly. Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience. Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives. Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision. Be well versed in Workday’s policies, talent practices, HR programs and systems Ensure strict confidentiality of all work and information, based on company policies and procedures

Requirements

6+ years of experience in HR Operations, HRIS, or a related field.
Hands-on experience with HR systems, specifically with Workday modules such as HCM, Recruiting, and Compensation.
Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrate strong ability to effectively partner across HR functional teams and operations
A strong customer-service orientation with excellent written and verbal communication skills.
An aptitude for and willingness to work with modern AI tools to enhance HR processes.

Nice To Haves

4+ years proven experience working in customer service, or HR generalist role
Experience with Workday, User Testing and EIB Loads
Displays highest commitment to customer service and maintaining a best in class employee experience
Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers and cross-functional teams.
Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time.

Responsibilities

Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders, by use of our case management solution.
Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.
Be well versed in Workday’s policies, talent practices, HR programs and systems
Ensure strict confidentiality of all work and information, based on company policies and procedures