People Support Specialist- Tour of Duty Associate (Military Veteran or Military Spouse)
About The Position
As a People Support Specialist - Tour of Duty Associate, you'll develop meaningful hands-on experience at an award-winning organization while making a real impact on both team members and the business. You'll become a valued member of the team and participate in local events that connect you with your community and peers. This is your opportunity to make a difference and build a strong foundation for your future career. About the role Assist team members with a variety of questions and help solve problems related to their team member experience Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns Support new team members with the benefits enrollment process to ensure a smooth onboarding Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction
Requirements
- Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist
- Experience in customer service
- Proficient with the Microsoft Office suite
- Comfortable providing assistance to others via phone, chat, and email
- Naturally curious and resourceful, with the ability to think creatively to tackle challenges
- Possess an innovative mindset, always eager to learn and improve
- Driven by a passion for the field of human resources
Nice To Haves
- Experience working with Service Management platforms such as Cherwell, ServiceNow, or Salesforce
Responsibilities
- Assist team members with a variety of questions and help solve problems related to their team member experience
- Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns
- Support new team members with the benefits enrollment process to ensure a smooth onboarding
- Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource
- Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users
- Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction
Benefits
- Perks and health benefits
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
