People Solutions Advisor I

Nike • Beaverton, OR

2d

About The Position

The People Solutions Advisor I will provide HR support to Nike teammates and managers through the resolution of inquiries that are routed to the team via SNOW cases or through phone and chat. The Advisor I will research HR related questions including payroll/compensation, benefits, performance management, and all other HR programs, services, and policies.

Requirements

• Customer service, communication, and listening skills
• Adaptability to different customer types and situations
• Ability to effectively work in teams
• Demonstrate fact-based decision making
• Ability to multi-task and manage different issues at once
• Resourcefulness in independently finding answers quickly
• Knowledge of the People Solutions services and intersection points with other teams and functions.
• Bachelor’s degree in Human Resource Management or a related field. Will accept any suitable combination of education, experience or training.
• Bilingual in Spanish
• 1-2 years experience in fast-paced customer service role or high volume contact center is required
• 1-2 years of HR experience, demonstrating knowledge of HR management

Responsibilities

• Resolving HR inquiries via all available communication channels following standard operating procedures.
• Tag and document cases accurately
• Answer standard policy/process questions
• Follow standard operating procedures
• Champion self-service to teammates
• Ensure all responses align with company policies and local legal requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level