People Services Generalist

University of Chicago•Hyde Park, IL

5d•Onsite

About The Position

The People Services Generalist (PSG) will report to the Associate Director of People Services and will support BSD departments. The PSG is a key member of the BSD HR team partnering with HR leaders to provide day-to-day support to a designated client group. The PSG will focus on activities related to BSD staff employment including, recruitment, onboarding and offboarding, attending offsite career events, investigating pay discrepancies, generating HR reports, and organizing employee engagement activities. All activities will be performed according to departmental, divisional and University HR goals. The incumbent functions with moderate autonomy, assuming responsibility for the oversight and coordination of many and diverse administrative responsibilities requiring a high degree of confidentiality, discretion, independent judgment, and initiative. The successful People Services Generalist builds credible relationships across the organization to help facilitate effective employee communications, problem solving and solution-based outcomes. Assists and/or owns special projects as needed and provides solutions to ongoing process/project improvement initiatives.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
2-5 years of work experience in a related job discipline.
Strong and broad software knowledge and usage including: word processing, spreadsheet, e-mail, and web, as well as a strong knowledge of Microsoft Office suite.
Knowledge of Workday or similar human resources information systems.
Demonstrated excellent critical thinking and problem-solving skills utilizing appropriate resources to resolve issues with high attention to detail.
Ability to handle sensitive and confidential situations and information with absolute discretion.
Ability to write and edit standard documents such as job descriptions, training materials, or offer letters with minimal oversight.
Willingness to learn new technology.
Ability to create and deliver presentations.
Ability to demonstrate professional behavior in a respectful way.

Nice To Haves

Experience as a human resource professional in higher education or healthcare environment strongly preferred.
Working knowledge of employment regulations and human resource best practices.
Demonstrated experience delivering quality customer service.
Human Resources Certification preferred (HRCI or SHRM certification).
Celebrate diversity and inclusion.
Strong customer service skills and ability to interact with and serve a diverse population with tact, courtesy, clarity, and diplomacy.
Demonstrated ability to work independently and as part of a team.
Foster partnership and collaboration.
Exhibit business acumen and organizational astuteness.
Strong interpersonal and customer service skills, with the ability to remain calm, professional, and productive while managing complex issues, competing priorities, and tight deadlines.
Demonstrate strategic agility.
Display emotional intelligence.
Exhibit resilience and optimize resources.
Excellent organizational and communication skills.

Responsibilities

Serves as a key resource to BSD staff and departmental administrators on all HR related matters ensuring HR services are provided in a timely and professional manner.
Under a moderate level of guidance resolves HR administrative issues in consultation with appropriate University or BSD administrative offices such as Recruitment & Retention, Payroll, Employee and Labor Relations or Student Employment, communicating directly with all stakeholders to ensure issues are successfully resolved.
Generates standing and ad-hoc reports on compliance and HR metrics using Workday.
Responsible for providing follow-up on HR compliance reporting and tracking for the assigned unit.
Coordinate work authorization efforts for designated unit by acting as a liaison to the Office of International Affairs, University Human Resources, and/or Payroll including but is not limited to running visa reports and owning visa applications by the direction of the Associate Director for People Services.
Gain and maintain knowledge of University Human Resource policies and procedures as well as federal, state and local employment and labor laws, staying abreast of changes and implementing the changes into the day-to-day workflow.
Coordinate HR activities supporting employee training, communication, engagement and wellness.
Manages the full life cycle of Student Employment.
Supports staff hiring processes, including developing job descriptions, interviewing and reference checking, handling employment offers, and conducting orientation.
Drafts templates and routine offer letters.
Maintains appropriate human resources data and records, solving a range of straightforward problems using standard procedures.
Provides professional support to a unit's employee/labor relations efforts, including handling grievances, disciplinary warnings, and employee complaints.
Performs other related work as needed.