PEOPLE SERVICES ADVISOR - ON-SITE TAMARAC & MIAMI

CITY Furniture•Tamarac, FL

5d•$20 - $23•Onsite

About The Position

As a People Services Advisor , the primary function of this position is to serve as the first point of contact for Associates and Leaders seeking HR support, providing timely, accurate, and professional assistance via phone, email, UKG, and in-person. This role is responsible for addressing a wide range of HR-related inquiries, resolving issues, and ensuring Associates receive clear guidance on policies, processes, and programs while delivering an exceptional positive Associate experience. Your contributions will ensure the success of the HR Shared Services team within the Human Resources & Development department at CITY Furniture.

Requirements

Problem Solver
Results Oriented
Metrics Driven
Effective Communicator
Strong interpersonal skills
Customer Focused
Time Management
Strong understanding of company policies, process, benefits, and org structure
Bachelor’s Degree from an accredited institution preferred
1 year of Human Resource experience
Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
Trello
UKG
Valid Florida Driver’s License

Nice To Haves

PHR or SHRM Certification preferred

Responsibilities

Serve as the primary point of contact for all inbound inquiries received via phone, email, and UKG inquiries pertaining to HR policies and procedures, benefits, Associate records, payroll, leave of absences and other employment-related topics.
Serve as the primary point of contact for these same inquiries in-person in the People Services Center.
Resolve inquiries timely and independently utilizing policies and procedures, in addition to other resources.
Determine root cause of an inquiry/ issue and provide appropriate guidance.
Forward escalated inquires to the next tier when applicable.
Document details of all inquiries, including follow-up and resolution.
Utilize InContact and HR Help in UKG.
Identify opportunities for improvement, submit and implement suggestions.
Update knowledge base in UKG, including articles and forms when necessary.
Participates in special projects as requested.
Adheres to all assigned Standard Work and Role and Responsibilities for your role.
Additional duties may be assigned as needed, beyond those listed in the responsibilities.
Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19).

Benefits

Competitive and Transparent Compensation
Visibility into all Associate-level pay ranges within your department
Opportunity for performance-based and profit sharing bonuses
Associate Well-being
Workforce and Demand Planning for Leveled Workload
Paid Vacation & Sick Time
Paid Parental leave
Opportunity for Flexible Work Environment and Schedule (varies by department and role)
Community involvement and volunteer opportunities
Health Benefits
Free virtual healthcare services (for Associates enrolled in our medical plans)
Medical options include Employer-funded HSA options
Vision to support your eye health and well-being
100% Employer-paid Dental option available to all Associate
Employee Assistance Program (EAP)
Life & Disability Insurance
100% employer-sponsored options
Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
Retirement Benefits
401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
Roth 401K Option
Financial Wellness webinars
Growth Opportunities
90% Promote from Within
Access to various training for professional development
Individual Development Plan (IDP) (varies by department)
Associate Purchase Discount Program
And so much more…