Senior People Advisor

Hiscox•Lisbon, GA

2d•$85 - $115•Hybrid

About The Position

Build a brilliant future with Hiscox Senior People Services Advisor Reporting to People Experience Team Leader, the Senior People Services Advisor plays a key role in delivering efficient, scalable, and employee centric People services to our employees across the UK, US, Europe and Bermuda. This role is responsible for providing expert and specialist support for all HR-related queries and issues and delivering subject matter advisory and transactional HR Services in partnership with other Hiscox functions and third parties The ideal candidate is detail-oriented with a continuous improvement mindset, and committed to enhancing the employee experience through seamless People operations and advice They will act as a first point of contact for escalations for the team, act as an ambassador for People Experience Hub and the wider People Function adopting a coaching approach when appropriate Due to the coverage we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.

Requirements

Previous experience in HR preferably in the ER space
Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
Truly passionate about the employee and manager experience
Excellent customer service
Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
Data and technology savvy. Able to use data to drive decisions

Responsibilities

Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required. The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager
Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements
Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs
Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Support continuous improvement efforts.
Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
Develop and maintain positive relationships with People colleagues, the business and other key stakeholders

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement of up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and value-driven culture
Modern and open office spaces, complimentary drinks