Benefit Advisor - AZ - On-Site

Vensure Employer Solutions•Chandler, AZ

2d•Onsite

About The Position

The Benefit Advisor serves as a critical liaison between our clients, employees, and vendor partners. This role blends clinical expertise with administrative excellence to drive engagement and maximize the value of our benefits programs. This role is client facing and requires a proactive mindset and a passion for improving healthcare outcomes through innovative benefit solutions. The Benefit Advisor will be assigned a portfolio of clients and will be instrumental in delivering measurable value across each engagement.

Requirements

Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
Demonstrated ability to work collaboratively
Demonstrate excellent time management with the ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
Ability to prioritize, analyze, and negotiate multidirectional communication for consensus.
Ability to deal with frequent interruptions, changes, delays, or unexpected events.
High attention to detail to ensure data integrity and accuracy in all tasks.
Ability to utilize technology in a proficient and professional manner
Demonstrated ability to learn quickly and to effectively handle change
Ability to assess complex situations, negotiate care plans, and resolve service delivery issues efficiently.
Understanding of business management theory and practice
Commit to quality medical management and healthcare service(s)
Exceptional customer service skills to support and guide team members and clients
Strong ability to handle sensitive information with the utmost confidentiality and discretion, ensuring compliance with all relevant regulations and policies, for example, HIPAA, ADA, and other federal/state regulations governing employee care and privacy.
Knowledge of functional tasks performed within the medical management department
Possesses foundational knowledge of self-funded insurance models, including plan structure, cost-sharing mechanisms, and the roles of third-party administrators in managing benefits and claims.
A minimum of three years’ benefit administrative experience.
Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
This role requires a valid, non-restrictive driver’s license as it involves occasional travel to client sites and company locations.

Responsibilities

Communicate professionally with all employees and all stakeholders.
Monitor and manage care plans to support employee participation in the program.
Demonstrate sensitivity and respect for diverse cultural backgrounds in all employee interactions and team collaboration.
Educate clients and employees on the benefits and structure of our healthcare programs, using both clinical knowledge and professionally developed materials.
Facilitate program adoption by building trust and understanding, ensuring stakeholders recognize the financial and health-related advantages.
Collaborate with vendor partners to coordinate services, resolve issues, and maintain high quality support for each assigned client.
Execute administrative functions related to program implementation, tracking outcomes, and reporting progress to leadership.
Drive cost savings for both the plan and its members by promoting strategic partnerships and ensuring effective utilization of available resources.
Assist in staff training initiatives and actively participate in quality management activities to support continuous improvement.
Occasional domestic travel will be required to attend team-on-site meetings, client visits, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.
Help orient and mentor new staff by sharing knowledge of workflows, systems, and organizational culture.
Offer support to colleagues during absences or high-volume periods to maintain continuity of care and service delivery.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Engage in continuing education, training sessions, and industry conferences to stay current with best practices and regulatory changes.
Complete projects and other duties as assigned by supervisor.