People Resolution Partner - Bilingual Spanish Preferred

Elevance Health•Atlanta, FL

11d•Hybrid

About The Position

The People Resolution Partner - Bilingual Spanish is responsible for providing consultation, decision support, and case resolution across a broad range of human capital matters. Operating within a tiered service delivery model, manages complex inquiries escalated from the HR service center and delivers timely, high-quality guidance that enables policy-aligned leadership decisions. Leads end-to-end resolution of complex employee relations and workforce cases, applying enterprise standards, governance practices, and relevant legal considerations to ensure consistent, compliant outcomes. Frames risk and structures clear decision pathways, offering actionable options for sensitive or high-impact situations involving promotions, job changes, pay actions, retention, and organizational decisions. Partners with Centers of Excellence as needed for specialized expertise, approvals, and support for workforce actions such as small-scale reductions in force. Identifies trends and recurring issues to drive continuous improvement, strengthen knowledge resources, and coach leaders to improve confidence, consistency, and speed-to-resolution.

Requirements

Requires a BA/BS degree and minimum of 5 years of human resources experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Bilingual Spanish strongly preferred.
HR designation strongly preferred (SHRM-CP or SHRM-SCP).
Previous experience in an Associate/Employee Relations or Human Resources position strongly preferred.
Proven ability to communicate effectively with leaders of all levels, both written and verbal, strongly preferred.
Strong consultative and coaching skills, with a demonstrated ability to influence and guide stakeholders strongly preferred.

Responsibilities

Manages complex inquiries escalated from the HR service center and delivers timely, high-quality guidance that enables policy-aligned leadership decisions.
Leads end-to-end resolution of complex employee relations and workforce cases, applying enterprise standards, governance practices, and relevant legal considerations to ensure consistent, compliant outcomes.
Frames risk and structures clear decision pathways, offering actionable options for sensitive or high-impact situations involving promotions, job changes, pay actions, retention, and organizational decisions.
Partners with Centers of Excellence as needed for specialized expertise, approvals, and support for workforce actions such as small-scale reductions in force.
Identifies trends and recurring issues to drive continuous improvement, strengthen knowledge resources, and coach leaders to improve confidence, consistency, and speed-to-resolution.