People Programs Specialist

Mercor•San Francisco, CA

7d•$140,000 - $190,000•Onsite

About The Position

Mercor is hiring at a pace few companies ever reach. New people start every week across Engineering, Product, Delivery and Operations, and the programs that welcome, develop and keep them need to run with the same precision as the rest of the business. As People Programs Specialist, you'll run Mercor's core employee programs day to day: universal onboarding, manager development and employee experience. You'll be the first face new hires meet, the operator who keeps every cohort on schedule, and the person who turns participant feedback and program data into clear recommendations for People leadership. You'll partner closely with Talent, Strategic Operations, IT, Workplace, Finance and managers across the company. This is a hands-on role for someone who has run People programs before and wants to run them at a company scaling this fast.

Requirements

3 to 5+ years of hands-on program management in People programs, onboarding, learning and development, employee experience or People operations, ideally at a high-growth technology company
You've run a company-wide onboarding program or a comparable recurring program across many teams, and can show how you measured and improved it
Experience coordinating vendors, budgets and external facilitators
Exceptional organization and attention to detail across several programs running at once
Ability to independently own high-volume, time-sensitive processes and resolve problems without escalation, while knowing when a decision belongs with someone else
Comfort with data: survey results, completion analytics and spreadsheets, turned into clear findings
Confident facilitator, comfortable in front of a room of new hires or a group of managers
Clear, warm writing for employees, managers and outside partners
A people-first presence: you're the person employees trust to point them in the right direction
High urgency and ownership of execution, in an environment that moves fast and changes often
Fluent with AI tools and actively looking for ways to make People work faster and more accurate
High discretion with confidential employee information

Nice To Haves

Experience running onboarding or employee programs at a company scaling quickly past several hundred people
Experience with Rippling, Notion and a ticketing or service desk tool
Event or offsite planning at scale
Working knowledge of leave, benefits or employment compliance

Responsibilities

Run company-wide onboarding cohorts end to end, from pre-start logistics and communication through day one, orientation and 30, 60 and 90 day check-ins
Host and facilitate onboarding sessions that give every new hire a strong, consistent foundation before their function-specific training starts
Send managers a weekly start list with enough lead time to prepare, and coordinate IT, Workplace and Talent so every person is set up on day one
Partner with Strategic Operations on the handoff into function-specific onboarding and ongoing upskilling
Track completion, new hire survey results and manager-reported ramp, and report trends and recommended improvements to the Head of People
Operate Mercor's manager development program: cohort scheduling, participant communication, facilitator coordination and session logistics
Collect attendance, feedback and outcome data, and prepare program reviews for People leadership
Run perks, recognition and community programs, from day-to-day administration and employee questions to vendor management and spend tracking against budget
Keep program policies clear and current, and communicate them so people actually read them
Bring forward ideas for new programs, with the cost, the problem they solve and how we'd measure them
Maintain the People resource hub so employees and managers can find answers without asking
Write and maintain runbooks and employee-facing guides for every program you run
Use our ticketing and knowledge base tools, and AI, to reduce repeat questions and manual work