People Ops Partner / Generalist (West Coast)

Sifted•Redwood City, CA

7d•Onsite

About The Position

The People Ops Partner / Generalist serves as Sifted’s primary employee relations and people-management resource for employees and managers throughout the Western Region. The role provides hands-on support for employee relations, performance management, corrective action, workplace investigations, conflict resolution, policy interpretation, manager coaching, and related People support. It also provides administrative People support, including onboarding, offboarding, employee documentation, HRIS administration, and other employee lifecycle activities. The position works directly with frontline employees and managers in a fast-paced, multi-location environment. It independently handles routine and moderately complex employee matters and escalates higher-risk issues to the HR Manager or senior leadership when appropriate. The role is based in Seattle, Washington, with a regular onsite presence at Sifted kitchens and client locations throughout the Seattle/Bellevue market and periodic travel to other Western Region markets as business needs require.

Requirements

At least 5–8 years of progressive Human Resources experience, with significant direct responsibility for employee relations.
Demonstrated experience conducting workplace investigations and supporting corrective action, performance management, and employee terminations.
Experience coaching frontline and mid-level managers through difficult employee situations.
Strong judgment and ability to independently manage routine and moderately complex employee relations matters while recognizing when escalation is appropriate.
Strong written and verbal communication skills, including the ability to document investigations, employee concerns, performance matters, and disciplinary decisions clearly and objectively.
Ability to communicate calmly and professionally during sensitive or emotionally challenging conversations.
Strong understanding of confidentiality, documentation practices, and consistent application of company policies.
Strong organizational skills and ability to manage multiple active employee matters simultaneously.
Proficiency with Google Workspace and related business tools.
Ability to regularly travel between Seattle-area Sifted locations and periodically travel to other Western Region markets.
Must maintain a ServSafe Food Handler card; the company pays for the card.
Ability to lift up to 50 lbs, stand for long periods, and bend, squat, and reach.

Nice To Haves

Experience supporting hourly employees and distributed or multi-location workforces.
Experience in hospitality, food service, retail, logistics, healthcare, manufacturing, or another operational environment.
Familiarity with Washington and California employment requirements.
Experience working within an HRIS; Rippling experience is a plus.

Responsibilities

Serve as the primary HR resource for employee relations matters throughout the Western Region, including complaints, workplace conflicts, attendance issues, policy violations, misconduct, performance concerns, disciplinary matters, and manager requests.
Conduct employee relations intake conversations and workplace investigations, including interviewing employees, managers, and witnesses; gathering documentation; documenting findings; and identifying matters requiring escalation.
Coach managers on performance management, corrective action, employee communication, conflict resolution, attendance management, and difficult personnel decisions.
Support documented coaching, written warnings, performance improvement plans, final warnings, and terminations, helping ensure disciplinary decisions are documented and applied consistently.
Participate in disciplinary and termination conversations when HR involvement is appropriate and support follow-up with employees and managers after significant matters.
Maintain clear, objective, timely, and confidential documentation related to complaints, investigations, discipline, performance management, and terminations.
Identify issues involving elevated legal, compliance, employee safety, retaliation, accommodation, leave, or reputational risk and escalate them appropriately to the HR Manager or senior leadership.
Guide employees and managers on company policies and HR procedures and help ensure policies are implemented consistently across Western Region locations.
Monitor recurring employee relations and people-management trends and partner with the HR Manager to identify opportunities to strengthen policies, manager training, documentation, and HR processes.
Maintain a visible and approachable HR presence in Sifted workplaces and build trusting relationships while maintaining confidentiality and professional boundaries.
Partner with Managing Chefs, City Managers, Account Managers, Regional Managers, and other people leaders to address workplace issues, improve team management, and strengthen manager accountability.
Support manager HR training and help leaders understand when to manage employee matters independently and when HR involvement is required.
Assist with onboarding, offboarding, employee documentation, HRIS administration, employee status changes, exit interviews, file maintenance, and other HR administrative responsibilities as needed.
Travel regularly between Seattle-area Sifted locations and periodically to other Western Region markets as business needs require.

Benefits

Company-sponsored health insurance plans, including a 100% company-paid HDHP, with vision and dental opt-in.
401(k) program after six months of employment.
Unlimited PTO.
Paid company holidays.
Paid winter break.
Monthly cell phone usage reimbursement.
Free lunch during meal service.
100% mileage reimbursement.
Opportunities to take on larger roles within the organization.
Company-paid ServSafe Food Handler card.