People Operations

Mintlify•San Francisco, CA

1d•$110,000 - $175,000•Remote

About The Position

Mintlify is seeking a People Operations professional to empower builders and support the employee experience from onboarding through offboarding. This role is crucial for ensuring every team member feels supported, connected, and set up for success. The ideal candidate will build a structured onboarding program, create a retention-focused operating rhythm, and serve as the DRI for core people operations workflows. This position will also partner with leadership to improve people processes, support employees through key moments, and help the company scale thoughtfully. Additionally, the role will play a meaningful part in office expansion, supporting international colleagues, and navigating immigration policies. Driving employee feedback, planning cultural initiatives like offsites and team outings, and building systems with modern tooling and AI are key aspects of this role. The candidate will embody Mintlify's culture in all interactions.

Requirements

2-5+ years of experience in People Operations or another highly operational role at a fast-growing company.
Genuinely care about people and are motivated by helping others do their best work.
Highly organized, detail-oriented, and exceptionally reliable.
Balance empathy with operational rigor and can handle sensitive situations with sound judgment and discretion.
Strong bias toward action and enjoy turning ambiguity into clear, repeatable systems.
No task feels beneath you.
Thrive as a generalist and are excited to work across a wide range of responsibilities as the company grows.
Open to helping our talent team as well as required.
Know how to leverage AI tools and automation to eliminate repetitive operational work.

Nice To Haves

Helped build or scale People Operations at a Seed through Series C company.
Experience supporting international employees and globally distributed teams.
Hands-on experience with payroll, benefits, equity administration, or HR systems.
Planned company offsites and large-scale employee events.

Responsibilities

Owning the employee experience from onboarding through offboarding, ensuring every team member feels supported, connected, and set up for success.
Building a structured onboarding program with regular touchpoints for both new hires and managers throughout the first week, first month, and first 90 days.
Creating a retention-focused operating rhythm across the company, proactively identifying opportunities to improve employee experience before issues arise.
Serving as the DRI for many of our core people operations workflows, including payroll support, benefits administration, reimbursements, leave tracking, policy management, equity administration, and employee records.
Partnering directly with leadership to improve people processes, support employees through key moments, and help the company scale thoughtfully.
Playing a meaningful role in our expansion to additional offices, supporting international colleagues, and figuring out immigration policies.
Driving follow-through on employee feedback, and planning offsites, team outings, and other initiatives that strengthen culture.
Building systems before we need them, creating the right amount of structure without introducing unnecessary process.
Using modern tooling and AI to automate repetitive work and spend more time on high-impact employee interactions.
Embodying our culture throughout every interaction you have, whether with employees, candidates, vendors, or other stakeholders.