People Operations Support Specialist

E-Space•Arlington, TX

2d•Onsite

About The Position

E-Space is seeking a People Operations Support Specialist to own the operational backbone of the People function, focusing on the systems and processes that ensure accuracy, timeliness, and audit-readiness of HR infrastructure. This new role will be based in Arlington, TX, and will work alongside another People Operations Support Specialist. The specific portfolio for this role will include benefits administration, payroll coordination, immigration, compliance reporting, compensation administration, and state agency management for leaves and payroll tax and workers compensation administration. The role involves close collaboration with Finance, external counsel, and benefits and insurance brokers, and will support the Head of People on benchmarking, reporting, and compliance filings. This is an operations and systems role, requiring comfort with complexity, competing deadlines, and process building in a maturing environment.

Requirements

2-3+ years of experience in HR operations, total rewards administration, or a related field with meaningful exposure to payroll, benefits, and/or compensation.
Solid understanding of US benefits administration and open enrollment processes.
Familiarity with payroll coordination in a multi-state environment; experience managing state agency correspondence (EDD, TWC, EEOC) strongly preferred.
Working knowledge of US immigration processes or demonstrated ability to manage complex compliance workflows with external counsel.
Strong attention to detail and a high standard for data accuracy: you understand that errors in this domain have real consequences.
Ability to manage multiple concurrent workstreams and deadlines without dropping the ball.
Comfortable building and improving processes in an environment that is still maturing; not reliant on established infrastructure.
High level of discretion when handling sensitive compensation, payroll, and personnel data.
Experience with HRIS platforms required; Rippling experience strongly preferred.
Experience supporting a federal contractor or regulated environment is an advantage.

Responsibilities

Administer employee benefits programs including new hire enrollment, qualifying life events, eligibility tracking, and corrections.
Support employees with benefits questions and enrollment processes.
Maintain accurate benefits data across all systems and carriers.
Partner with brokers and carriers to resolve benefits-related issues and discrepancies.
Lead open enrollment planning, execution, and employee communications.
Support the Finance team to reconcile carrier invoices and coordinate payments.
Own payroll input preparation and coordination with Finance to ensure accurate, timely payroll processing across all US entities.
Manage state agency correspondence including unemployment claims (EDD, TWC), employment verification requests, and responses to state-initiated inquiries.
Maintain accurate records of payroll changes, adjustments, and history.
Identify and resolve payroll discrepancies in partnership with Finance and the HRIS.
Support the Head of People in preparing and submitting recurring compliance filings (EEO-1, VETS-4212, ACA, and other applicable State and Federal reports).
Maintain accurate digital personnel files and ensure documentation is completed and properly stored.
Track compliance training completion, policy acknowledgments, and required certifications.
Support audit readiness by maintaining data accuracy and preparing documentation on request.
Own and improve HR Operations workflows within your remit, maintaining clear process documentation.
Identify and flag operational gaps or process inefficiencies, and recommend practical improvements.
Collaborate with the People Operations Support Specialist and People Partners through the ticketing system to fulfil data and reporting requests.
Support the broader People team on projects and systems implementations as the company scales.
Manage routine immigration case tracking for US work authorization processes (H-1B, OPT/STEM OPT, TN, green card support) in coordination with external immigration counsel.
Maintain accurate immigration records and track key deadlines and renewal timelines.
Serve as the internal point of contact for immigration-related queries, escalating complex matters to counsel and the Head of People.
Maintain benchmarking data and offer range lookups to support the recruiting and People Partner teams.
Track and maintain the company's compensation data in the HRIS and associated tools.
Provide administrative support for the job leveling framework rollout and ongoing maintenance, working closely with the Head of People.