People Operations Manager
About The Position
Borealis Basecamp is seeking a People Operations Manager to support their team during the operating season and foster a structured, supportive, and high-performing work environment. This role is responsible for the people systems that ensure the resort operates smoothly, including seasonal hiring coordination, onboarding, employee relations, manager support, departmental integration, and workplace consistency in a fast-paced, remote hospitality setting. The People Operations Manager will collaborate closely with department leaders and directly supervise the Resident Advisor / Employee Activities Coordinator, who manages housing. The role ensures clear expectations, provides manager support, and handles employee concerns fairly and consistently. It is a hands-on, people-focused leadership position for someone who thrives on visibility, building trust, and resolving challenges in a dynamic environment.
Requirements
- 5+ years of human resources experience, preferably in hospitality, seasonal, or remote operations.
- Experience coaching managers or supporting performance management.
- Strong background in employee relations, investigations, conflict resolution, and policy guidance.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, seasonal environment.
- Professional, approachable, and supportive leadership style.
- Strong decision-making skills with the ability to balance guidance and accountability.
- Ability to handle confidential and sensitive information with discretion.
- Experience facilitating performance reviews, corrective action plans, and employee coaching.
- Ability to lift up to 50 lbs and work in outdoor conditions, including uneven terrain and extreme weather.
Nice To Haves
- Experience managing or supporting staff housing or remote workforce housing.
Responsibilities
- Own the annual seasonal hiring calendar in partnership with the General Manager and department manager.
- Coordinate job postings, applicant flow, interview scheduling, hiring checklists, and candidate communication.
- Support managers in using consistent interview questions, hiring standards, and evaluation scorecards.
- Help ensure new hires understand the realities of working at a remote winter resort, including housing, weather, schedules, guest expectations, and company standards.
- Own the employee onboarding process from offer acceptance through the first week of work.
- Supervise the Administrative Assistant to ensure onboarding documents, ADP setup, benefits information, employee files, and required acknowledgments are complete and accurate.
- Improve pre-arrival communication, first-day experience, staff orientation, and employee readiness.
- Identify recurring employee pain points and partner with managers to resolve them.
- Support employee recognition, feedback, communication, and engagement practices throughout the season.
- Serve as a trusted resource for employees and managers, addressing workplace concerns, guiding conflict resolution, and ensuring fair, consistent outcomes.
- Coach and support managers in handling performance issues, feedback conversations, and team dynamics, helping build leadership capability across departments.
- Lead and document employee relations matters, including investigations, corrective actions, and terminations as needed.
- Reinforce clear expectations, accountability, and consistent application of company policies and standards.
- In collaboration with the Administrative Assistant, support HR administrative functions, including onboarding, offboarding, and maintaining accurate documentation using ADP Workforce Now.
- Collaborate with leadership to maintain a professional, respectful, and supportive work environment across all teams.
- Directly supervise and support the Resident Advisor / Employee Activities Coordinator, providing guidance on housing-related escalations and alignment on overall employee experience.
- Partner across departments to identify trends, address challenges proactively, and improve the overall employee experience in a remote, seasonal setting.
- Perform other duties as assigned.
Benefits
- PTO per Borealis Basecamp policy
- Medical, Dental, and Vision Insurance (eligible after 60 days)
- Access to Borealis Basecamp activities
- Two last-minute stays per year in Basecamp accommodations
- Company-provided phone and computer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
