People Operations Director

Morgan Street Holdings•Chicago, IL

1d•Hybrid

About The Position

The Head of Global HR Operations is a senior leader responsible for designing, scaling, and continuously improving HR operational excellence across a global organization. This role oversees end-to-end HR operations, ensuring consistent, compliant, and high-quality employee experiences worldwide while enabling growth through automation, data, and technology. This leader is pragmatic, curious, and growth-minded—someone who balances strategic vision with hands-on execution, solves complex problems with clarity, and relentlessly improves how HR operates at scale.

Requirements

10+ years of progressive HR experience, with significant leadership experience in global HR operations
Demonstrated success leading HR operations across multiple regions and complex regulatory environments
Strong track record of process redesign, automation, and HR technology transformation
Demonstrated experience leading People Data, HR analytics, or workforce reporting at a global scale
Experience leveraging analytics to drive operational decisions and continuous improvement

Nice To Haves

Experience scaling HR operations in high-growth or transforming organizations preferred

Responsibilities

Lead and scale global HR operations across regions, ensuring consistency while respecting local requirements and cultural nuances
Own core HR operational processes including employee lifecycle management, HR service delivery (standing up a tiered system of service), case management, policy administration, and data governance
Partner closely with regional HR leaders to ensure seamless global-local execution
Take end-to-end ownership of HR operational priorities and initiatives, proactively identifying what needs to be done and driving work forward
Drive a culture of continuous improvement, using data, root-cause analysis, and employee feedback to simplify and optimize HR processes
Identify operational inefficiencies and design pragmatic, scalable solutions
Establish and track KPIs and SLAs to measure service quality, speed, and effectiveness
Partner with HR technology with a strong focus on automation and self-service
Leverage AI, workflow automation, and digital tools to improve accuracy, speed, and employee experience
Ensure HR systems are integrated, scalable, and fit for future growth
Act as a hands-on problem solver for complex operational challenges, from global process gaps to urgent people issues
Translate ambiguity into clear, actionable plans
Balance speed and rigor, knowing when “good enough” is better than perfect
Ensure global HR operations comply with employment laws, data privacy regulations, and internal controls
Partner with Legal, Finance, and Risk to manage compliance, audits, controls, and policy adherence
Own global people data strategy, governance, and operational reporting across HR systems
Ensure data accuracy, consistency, and reliability across regions, enabling confident decision-making
Lead the development of scalable people analytics dashboards and reporting for HR and business leaders
Translate people data into actionable insights that improve workforce planning, operational efficiency, and employee experience
Partner with Finance, IT, and Business leaders to align people data with business metrics
Embed analytics into day-to-day HR operations, moving from reactive reporting to proactive insight
Build, lead, and develop a high-performing global HR operations team
Foster curiosity, accountability, and ownership within the team
Create clear career paths and capabilities aligned to a modern, tech-enabled HR function