People Operations Coordinator

Ironclad•San Francisco, CA

1d•Hybrid

About The Position

The People Operations Coordinator role is a multi-faceted role focused on ensuring a smooth employee experience while supporting Ironclad’s global People Operations functions. Whether it's assisting with onboarding, answering employee tickets, managing data updates or troubleshooting any issues that arise, the People Operations Coordinator ensures the team has everything they need to succeed while making sure our systems are updated with the correct and up-to-date information.

Requirements

Proven experience in People Operations, Administrative Assistant, or similar role.
Excellent organizational and multitasking skills with strong attention to detail.
Understanding and experience processing confidential information and private HR-related matters
Strong interpersonal and communication skills; ability to work collaboratively with all levels of staff.
Proficiency in office management software such as Microsoft Office Suite (Word, Excel, Outlook), Google Suite, or equivalent and other relevant tools.
Problem-solving mindset with the ability to anticipate and address challenges proactively.
Flexibility and adaptability in a fast-paced work environment.

Nice To Haves

Bachelor’s degree in business administration, management, or a related field is preferred, but relevant work experience will also be considered.

Responsibilities

On the ground People support for all People-focused matters that may arise, either addressing directly or escalating to the appropriate teammate
Primary owner of ticketing system, triaging and answering support tickets
Supporting and coordinating onboarding for global hires, managing systems and data entry for new Cladiators as part of our broader onboarding program
Maintaining and managing data inputs into People-systems
Tracking completion of tasks and projects through the operating calendar
Support HR-related tasks and programs by working closely with the designated People and Programs partners, and supporting company culture initiatives.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
The opportunity to help build the company you want to work at