People Operations Coordinator

Focus Lab

7d • Remote

About The Position

We’re looking for a people champion to join our crew — someone who leads with empathy, aligns deeply with our core values, and genuinely loves supporting humans at work. You’re a servant-minded teammate who enjoys rolling up your sleeves and contributing across the entire employee lifecycle, from recruiting to offboarding and everything in between.
You don’t need decades of experience to thrive here, but this also isn’t your first rodeo. You bring strong interpersonal skills, sound judgment, and a high level of discretion and professionalism. In this role, you’ll partner closely with our Chief People Officer (and occasionally our Chief Operations Officer) to support a wide range of People Ops initiatives that help our team do their best work.
Experience supporting remote teams is a big plus, as is comfort navigating compliance and coordination across multiple states.
If you’re energized by people-first work, enjoy balancing heart and operations, and want to grow your career in a hands-on People Ops role — we’d love to meet you.
You can expect to:
Be heard. You’ll have a real voice in how our Operations and People processes evolve. We want your perspective, and you’ll play a meaningful role in researching and evaluating current and future benefit offerings.
Partner closely with our benefits brokers to administer our full benefits suite — medical, dental, vision, life, disability, critical illness, accident, cancer plans, and our 401(k) — ensuring accuracy and a great teammate experience.
Serve as the go-to person for benefits-related questions, helping teammates feel informed, supported, and confident in their choices.
Handle highly sensitive information with care. You’ll hold the “keys to the kingdom” when it comes to employee data and will help ensure compensation, tax, healthcare, retirement, and payroll information is accurate and up to date.
Support compensation research and tracking, assisting with updates, documentation, and ongoing maintenance.
Help facilitate and continuously improve onboarding. This may include setting up payroll and tools, ordering home office equipment, sharing benefits information, coordinating week-one schedules with directors, and finding ways to make each new teammate’s start feel thoughtful and smooth.
Assist with offboarding, including administrative tasks and exit interviews, ensuring transitions are handled with clarity, compliance, and care.

Requirements

• 2+ years of People Operations experience (experience supporting a remote team is strongly preferred; agency experience is a plus, but not required)
• Clear, thoughtful communication skills, both written and verbal, with internal teammates and external partners
• Experience administering benefits for a distributed or remote team
• Comfort working in Google Workspace and modern People Ops tools like Gusto, Lattice, and Workable
• An interest in learning how AI tools can thoughtfully support People Ops work, from improving efficiency to enhancing the teammate experience
• The ability to work well within a team and build strong, trusting relationships
• The self-awareness to say “I don’t know yet,” and the curiosity to go find the answer
• A willingness to have thoughtful, sometimes tough conversations and ask good questions
• Strong active listening skills and a natural sense of empathy

Nice To Haves

• SHRM certification
• Experience with Gusto, Lattice, and Workable
• Strong attention to detail.
• Alignment with our core values and a people-first mindset
• Soft skills in the way of your humility, hunger, and people smarts — you care, you try, and you treat others well

Responsibilities

• Benefits administration, payroll support, and compensation research
• ATS management, recruitment coordination, applicant communication, and interview scheduling
• Onboarding and offboarding experiences that are thoughtful, compliant, and human
• State and federal compliance efforts, including workers’ compensation, I-9 verification, labor law notices, and state correspondence and registration
• Various audits and filings, including 401(k) audits, Form 5500 filings, and W-2 and 1099 reporting
• Team recognition and culture efforts, including swag ideation, assembly, and shipping to teammates
• Team engagement initiatives and internal event planning (we like to have fun together).
• General people ops support to keep things running smoothly behind the scenes

Benefits

• Unlimited paid time off. You’ll be encouraged to take a minimum of 20 days outside of holidays and sick time
• Health, dental, and vision insurance plans (medical covered at 100% for you; medical and dental covered at 50% for your dependents)
• Life, disability, accident, critical illness, and cancer insurance plans
• Retirement plan beginning at your one-year anniversary
• Paid parental and adoption/caregiver leave
• Professional development available upon request
• Two-week paid holiday rest at the end of the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees