People Operations Coordinator

East Palo Alto Tennis & Tutoring (EPATT)•Palo Alto, CA

5d•$42 - $44•Hybrid

About The Position

The People Operations Coordinator is responsible for managing the employee and volunteer lifecycle at EPATT—from recruitment and onboarding through scheduling, compliance, payroll support, and recordkeeping. Working closely with the Operations Manager and Program Director, this role helps attract, support, and retain a high-quality, mission-driven workforce while ensuring efficient HR operations and an exceptional experience for every employee, tutor, and volunteer.

Requirements

Bachelor's degree in Human Resources, Business Administration, Education, or a related field.
Minimum two years of experience in HR, operations, or program coordination, preferably in a nonprofit or education setting.
Experience managing recruitment, onboarding, and HR administration.
Strong technology skills with proficiency in Salesforce (or similar CRM), ADP (or comparable payroll platform), and Microsoft Excel or Google Sheets.
Knowledge of California and federal employment laws, including I-9 compliance and wage and hour regulations.
Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
Strong written and verbal communication skills with a customer-service mindset.
Ability to work independently while collaborating effectively within a small, mission-driven team.

Nice To Haves

Experience supporting K–12 or youth-serving organizations.
Experience coordinating volunteers.
Familiarity with applicant tracking systems (ATS) or additional HRIS platforms.

Responsibilities

Coordinate recruitment for employees, tutors, volunteers, and program support staff.
Develop recruitment strategies using job boards, universities, community organizations, and social media.
Post positions, screen applicants, conduct initial interviews, and coordinate interviews with hiring managers.
Maintain an organized applicant tracking system and build partnerships to strengthen EPATT's hiring pipeline.
Lead a welcoming, efficient onboarding process for all employees, tutors, and volunteers.
Collect and verify required employment documentation and create employee records in Salesforce and ADP.
Serve as the primary onboarding contact while continuously improving onboarding systems and processes.
Coordinate staff, tutor, and volunteer schedules in partnership with program managers.
Maintain accurate scheduling records and communicate schedule changes.
Resolve scheduling conflicts and help ensure appropriate staffing across all programs.
Maintain complete, organized, and audit-ready personnel files.
Track employment documents, certifications, background checks, work authorizations, and required trainings.
Coordinate background checks and monitor compliance with California and federal employment regulations.
Support development and maintenance of HR policies, handbooks, and procedures.
Document and escalate personnel concerns as appropriate.
Process bi-weekly timesheets and tutor session logs through ADP.
Reconcile payroll records, investigate discrepancies, and support payroll accuracy.
Respond to employee payroll questions and maintain payroll reports and documentation.
Ensure compliance with wage and hour laws for employees and independent contractors.
Provide excellent customer service to employees, tutors, and volunteers.
Generate workforce reports using Salesforce, Excel, and Google Sheets.
Recommend improvements to HR systems, workflows, and processes.
Support organizational initiatives and special projects as assigned.