People Operations Coordinator
About The Position
As the People Operations Coordinator, you'll support the daily operations of the People team-ensuring data accuracy, operational efficiency, and a welcoming employee experience across our organization. You'll manage our ticketing system with care and precision, triaging employee inquiries and resolving issues with a service-first mindset. This role is highly administrative and hands-on: you'll maintain our HRIS, streamline workflows, and serve as a friendly front desk presence. You'll thrive in a fast-paced environment, anticipate team needs, and contribute to a culture of operational excellence and continuous improvement.
Requirements
- 2+ years of experience in Human Resources or administrative support
- Familiarity with HR principles and best practices
- Strong written and verbal communication skills with a professional and approachable demeanor.
- Excellent administrative, organizational, time management, attention to detail, and follow-through skills.
- Ability to manage multiple priorities and adapt to changing needs.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to exercise sound judgment and maintain discretion and confidentiality when handling sensitive employment information.
Nice To Haves
- Bachelor's degree
- Experience with ADP Workforce Now or similar HRIS systems
Responsibilities
- Monitor and triage incoming tickets and employee questions through the People Ops ticketing system, making sure responses are timely, accurate, and helpful.
- Flag and escalate more complex issues to the right team members and follow up to make sure they're resolved.
- Keep documentation and FAQs up to date so employees can easily find answers and support.
- Provide day-to-day administrative support across the People team-things like scheduling meetings, managing documents, and entering data.
- Help maintain clean, accurate data in the HRIS and process employee changes as needed.
- Assist with employee lifecycle communications and updates.
- Jump in on People Ops projects and initiatives that improve how we work and support the team.
- Pitch in on other HR tasks as needed.
- Be a welcoming presence at the front desk-greeting employees and visitors, handling deliveries and mail, and keeping the office organized.
- Help keep the breakroom stocked and tidy so it's a space people enjoy.
- Support general office coordination tasks and help wherever needed.
- Take on other office support duties as they come up.
Benefits
- Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
- Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time-because balance matters.
- Support for Your Whole Life: Benefits coverage for domestic partners and optional pet insurance, helping you care for everyone who matters most.
- Perks & Discounts: Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more.
- Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts-exact activities vary by team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
