People Operations Coordinator

Hightouch•San Francisco, CA

4d•$90,000 - $110,000•Hybrid

About The Position

We’re looking for a People Operations Coordinator to be the trusted day-to-day partner for our employees and operational backbone of the People Ops function. This role is ideal for someone who is highly organized, resourceful, and energized by making things run smoothly for our employees. This role reports to the Head of People Operations and sits alongside the People Operations Manager. The role is based in San Francisco with an expectation of 2-3 days in the office. You’ll be the primary point of contact for many employee questions and lifecycle moments, owning the details that make the employee experience seamless. This role offers broad exposure across People Operations, including global HR practices, systems, benefits, office operations, and event management — with a fast trajectory for growth as our team and company expand.

Requirements

2–5 years of experience in People Operations, HR, or a related role
Exceptionally organized, responsive, and detail-oriented — you follow through and close loops
Experience working with HR systems and tools (our stack: Rippling, Greenhouse, Lattice, Notion)
Strong customer-service mindset with a positive, solutions-oriented approach
Comfortable managing multiple workstreams in a fast-moving environment
Process-driven and obsessed with making things work smoothly for employees
Strong written and verbal communication skills, with sound judgment and discretion
Experience supporting a global workforce, including employees across multiple countries and time zones
Collaborative team player who is eager to learn from others and grow quickly

Responsibilities

Own day-to-day employee onboarding and offboarding to ensure a smooth, welcoming, and compliant experience for our global workforce; we are growing fast, so this person needs to be able to handle high volume of onboarding (10-20 new hires per week)
Serve as the first point of contact for employee questions, helping teammates navigate policies, tools, and processes with clarity and empathy
Maintain accurate and up-to-date employee data across People systems (Rippling experience is a bonus!)
Support the People Operations Manager on immigration and leave of absence cases
Support benefits administration, including enrollments, changes, audits, and employee education
Help document, improve, and scale People processes to reduce friction and increase consistency
Assist with reporting, audits, and data hygiene to ensure our People operations are clean, reliable, and scalable
Support team-wide engagement initiatives, including recruiting events, holiday parties, events, and off-sites
Help manage day-to-day operations of our SF office, including supplies, catered lunch, vendors, mail, etc
Partner with SF-based leadership on culture-building efforts that create a welcoming, inclusive, and well-run workplace
Contribute ideas as we design and evolve People programs and policies
Take on increasing ownership and responsibility as the company grows
Gain exposure to global People Operations and HR practices as we scale