People Experience Specialist

Jack Morton Worldwide•Detroit, MI

4d•Hybrid

About The Position

The People Experience Specialist plays a critical role in delivering an exceptional employee experience across the full employee lifecycle. This role owns the execution and continuous improvement of People processes from onboarding through offboarding, including employee data management, job changes, leave administration, and employee support. This is an ideal opportunity for an early career HR professional who is passionate about creating better employee experiences, improving processes, leveraging technology, and using data to drive decisions. The successful candidate is highly organized, detail-oriented, naturally curious, and comfortable challenging the status quo to identify smarter, more efficient ways of working. This role requires strong critical thinking skills, sound judgment, and the ability to work independently while collaborating across a global organization. The People Experience Specialist will actively explore opportunities to leverage technology, automation, and AI to improve workflows, reduce manual effort, and enhance the employee experience.

Requirements

2-4 years of experience in Human Resources, People Operations, HR Administration, Employee Experience, or a related field preferred
Bachelor's degree or equivalent combination of education and experience preferred
Experience supporting employee lifecycle activities including onboarding, employee changes, leave administration, and offboarding preferred
Strong organizational skills and exceptional attention to detail
Demonstrated critical thinking, analytical, and problem-solving abilities
Comfort working with data, reporting, spreadsheets, and systems
Strong written and verbal communication skills
Ability to exercise sound judgment and work independently
Interest in process improvement, technology, automation, and AI
Ability to manage multiple priorities while maintaining accuracy and quality
Proficiency with Microsoft Office applications; experience with HR systems is a plus
Experience across US states and Canada preferred

Nice To Haves

Are naturally curious and constantly look for better ways of doing things
Enjoy solving problems and improving processes
Have strong attention to detail while maintaining a big-picture perspective
Are energized by technology, data, and innovation
Are comfortable challenging the status quo and bringing forward new ideas
Take initiative and proactively identify opportunities for improvement
Enjoy working collaboratively with people across different functions and locations
Think globally and appreciate diverse perspectives and ways of working
Want to build a career in People Business Partner, People Experience, People Operations, or HR Technology
Are excited about the role AI and automation will play in the future of HR

Responsibilities

Own and execute employee lifecycle processes from onboarding through offboarding, including transfers, promotions, organizational changes, leaves of absence, and terminations
Ensure employee transactions are processed accurately, timely, and in compliance with company policies and local requirements
Serve as a primary point of contact for employees and managers regarding People processes, policies, and programs
Maintain employee records and documentation with a high degree of accuracy, confidentiality, and attention to detail
Coordinate leave of absence administration and employee status changes in partnership with managers, payroll, benefits, and external vendors as needed
Support a positive employee experience by ensuring People processes are clear, efficient, and employee-focused
Evaluate existing People processes and identify opportunities to improve efficiency, consistency, and employee experience
Question traditional approaches and recommend innovative solutions that simplify work and create better outcomes
Document processes, workflows, and standard operating procedures to create scalable and sustainable ways of working
Partner with People team members to identify opportunities to streamline processes and eliminate unnecessary manual work
Participate in People projects and initiatives focused on operational excellence and continuous improvement
Maintain and support People systems by ensuring employee data is accurate, complete, and up to date
Identify opportunities to leverage technology, automation, AI, and self-service tools to improve efficiency and employee experience
Assist with system enhancements, testing, implementation activities, and process improvements
Support data audits and governance activities to maintain data quality and integrity
Stay informed on emerging HR technology trends and recommend practical solutions to improve the way work gets done
Generate recurring and ad hoc People reports and dashboards
Analyze People data to identify trends, risks, and opportunities for improvement
Support reporting related to headcount, turnover, employee movements, leave administration, compliance, and engagement
Apply analytical thinking and sound judgment to identify issues and recommend solutions
Build strong partnerships across the People team, including HR Business Partners, Talent Acquisition, Total Rewards, Payroll, and Learning & Development
Collaborate effectively across regions and cultures, balancing global consistency with local requirements
Contribute to global People initiatives and organizational projects
Foster a collaborative and solutions-oriented approach to work
Take ownership for delivering quality outcomes and a positive employee experience
Demonstrate initiative, accountability, and follow-through
Balance speed, accuracy, and attention to detail in a fast-paced environment
Proactively identify issues, solve problems, and drive work forward with minimal supervision