Office Support Manager

RF-SMART • Jacksonville, FL

18d • Onsite

About The Position

We're looking for a values-driven People Experience Manager who leads our front desk, facilities, and companywide philanthropy efforts while delivering an exceptional experience for our team members and guests. Based at our Jacksonville, Florida headquarters, this role sets the tone for how people feel when they walk through our doors and how RF-SMART shows up in the community. You'll oversee a team of Office Administrators and serve as the face of the office, bringing strong customer service instincts, adaptability, and a genuine passion for people.

Requirements

• Demonstrated leadership experience, driving results through others.
• Strong customer service instincts.
• Operational ownership, including follow-through and clear delegation.
• Adaptability to shifting priorities, including availability after hours for urgent matters.
• Clear, confident communication skills.
• Organizational rigor to manage complexity and details.
• Microsoft 365 proficiency (Outlook, Word, PowerPoint, Excel, SharePoint, Zoom).
• Ability to lift up to 50 lbs.

Nice To Haves

• Experience leading philanthropy or volunteer programs.
• Background in facilities, hospitality, office operations, or a similar environment.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Oversee front desk operations and create a welcoming, professional environment for team members and guests.
• Manage facilities operations, property relationships, seating and capacity planning, vendor contracts, and janitorial and maintenance services.
• Serve as the Health and Safety lead, ensuring OSHA compliance and a consistently safe workplace.
• Lead RF-SMART's philanthropy strategy, designing volunteer programs, charitable giving initiatives, and community partnerships.
• Plan and execute internal and external events that bring our culture to life.
• Own and continuously improve the office support ticket system, identifying automation opportunities.
• Lead, mentor, and support four Office Administrators, setting clear expectations and building their capabilities.
• Manage monthly expense reporting and maintain budget discipline.
• Provide backup receptionist coverage and ad hoc support when needed.

Benefits

• Work matters and values show up every day.
• Opportunity to shape culture from the inside out.
• Make a meaningful impact in the community through philanthropy efforts.
• Work alongside a passionate, collaborative team.
• Committed to one mission: transforming customers and changing lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree