People Experience Lead - US

Harrison.ai

1d•Remote

About The Position

The People Experience Lead, US partners closely with the Chief People Officer to shape and deliver the people vision for the US team, spanning Harrison.ai and the non-clinical people services Harrison.ai Services provides to Frontier Radiology, an affiliated US teleradiology practice. This is a senior generalist role across the full employee lifecycle: performance, leadership, culture, capability, wellbeing and talent, operating with a high degree of autonomy and judgement. The US team is young, deliberately small and building a clinical delivery business from close to first principles, with the backing of an established global scale-up behind it. This role will be pivotal to designing those core people processes in an AI-native, squad-based operating model. Much of the US population is clinical, so we are looking for someone who has supported clinician groups before, whether radiologists, physicians or other licensed clinicians, and understands what the people work looks like around them. Rather than managing the team, the role coaches and mentors both the People Experience team and peers across other squads, lifting people capability wherever it is needed. It suits a senior generalist who wants real autonomy in a three-day week and partners day to day with our Managing Director/Founder, US squad and the wider leadership team as a trusted people advisor.

Requirements

At least 5 years generalist HR/People experience, including time in a senior or lead capacity
US-based, with hands-on multi-state US employment experience across employee relations, compliance, benefits and leave
Experience supporting clinician populations (radiologists, physicians or other licensed clinicians), in a health system, teleradiology or telehealth setting
Demonstrated experience partnering with senior leaders and executives to shape and deliver people strategy
Deep, hands-on expertise across the full employee lifecycle: talent, performance, remuneration, engagement and employee relations
Strong coaching and mentoring skills, with a track record of building capability in others without direct management authority
Sound judgement and discretion handling complex, sensitive and confidential people matters, and the ability to prioritise ruthlessly across three days

Nice To Haves

Experience in a health system or a rapidly scaling health or technology organisation
Teleradiology or telehealth experience
Tertiary qualification in HR, business, psychology or a related field
Familiarity with squad/agile-style or non-hierarchical operating models, and with multi-entity MSO/PC structures
Exposure to people analytics tools and data-driven people decision-making
A deep interest in being part of an AI-native organisation and the possibilities it brings

Responsibilities

Partner with the Chief People Officer to shape and deliver the people vision, strategy and priorities for the US team
Deliver end-to-end generalist support across the US employee lifecycle: partnering, onboarding, performance, development, remuneration cycles, engagement and offboarding
Advise and upskill US squad leads and managers as a trusted partner on people matters, including performance, difficult conversations, team health and capability
Own and continuously improve US people programmes, processes and policies, including multi-state employment compliance, benefits and leave, keeping them fit for a remote, AI-native, squad-based organisation
Partner with the Credentialing, Licensing & Privileging Manager and the physician recruitment team so people processes join up across the US team, without taking on credentialing or clinical decisions
Coach and mentor the People Experience team, building their capability and confidence
Use people data and insights to identify trends and drive proactive, evidence-based decisions
Champion Harrison.ai's culture and values, and lead engagement, wellbeing and belonging initiatives across a distributed US team
Manage complex or sensitive employee-relations matters with sound judgement and discretion, escalating to the Chief People Officer and US counsel where needed