People Experience Advisor

Mondelēz International•Toronto, ON

2d•CA$64,600 - CA$80,750•Hybrid

About The Position

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. How you will contribute: You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

Requirements

Your specific process area
Working in a shared service organization
Being a good team player and influencing others
Process design and mapping, and business requirement gathering experience
Communicating effectively, applying interpersonal skills and taking initiative
Experience in a plant or manufacturing environment is an asset.

Nice To Haves

A Bachelor’s degree in Human Resources, Business Administration, or a related field is strongly preferred. We will also consider an equivalent combination of education and relevant experience.

Responsibilities

Coaches and guides People Managers and Employees to use and benefit from self-service.
Assists with Knowledge Portal navigation and policy interpretation.
Continuously improves the Knowledge base to increase usage and improve employee experience.
Active member of the Organization and Education & Training Pillars.
Time file submission for payroll.
Attendance governance.
Works with team to align policies and processes across locations.
Supports the people leads with reorganizations, working closely with internal and external partners to complete the end-to-end process.
Ensures effective onboarding for new hires in partnership with Talent Acquisition.
Delivers people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.).
Responsible to resolve escalations where local expertise is required.
Involving relevant internal and external partners as needed.
System Mastery – has an in-depth working knowledge of all HR systems.
Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders and leveraging technology where possible.
Accountable for workforce planning - time & attendance.
Updating knowledge base and policy review.
Delivering the Organization Pillar (IL6S); and support the implementation of local projects or initiatives.
Improve overall employee experience – leveraging the organizational model and supporting employee and manager self-serve.