People & Development Manager - New York

Soho House & Co.•New York, NY

3h•Onsite

About The Position

At Soho House, the Human Resources Manager will act as a strategic business partner to the General Manager for their assigned property. Reporting directly to the Regional Head of Human Resources, this role is primarily responsible for the daily maintenance of company policies, procedures, and practices. Key areas of focus include employee relations, worker’s compensation, leave of absence administration, and recruitment. Responsibilities encompass ensuring legal compliance, overseeing aspects of wage and benefits, worker’s compensation, unemployment, training programs, policy implementation, and all employee relations matters such as team events, morale maintenance, coaching, counseling, progressive discipline, and terminations.

Requirements

5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor’s degree preferred.
Experience with HRIS, payroll, and Applicant Tracking Systems.
Experience with compensation benchmarking and working with variable compensations such as bonuses.
Familiarity with employment law and experience with employee investigations.
Excellent written and verbal communication skills are imperative.
Proven ability to adapt to changing priorities, handle multiple projects, and meet deadlines.
Proficient in Outlook, Excel, Word, and PowerPoint.
Knowledge of employment and labor laws in NYC.
Proven ability to manage teams through effective leadership skills.
Detail-oriented, sound judgment, and strong interpersonal skills.
Skilled and experienced at difficult decision-making.

Responsibilities

Act as a strategic business partner to local leadership, assisting in the management of all training and development initiatives.
Collaborate with the Regional Head of Human Resources on process improvements to support Soho House & Co. growth.
Participate in hearings related to Unemployment, EEO, Wage and Hour, Worker’s Compensation, OSHA, ADA, and Immigration and Naturalization Service.
Communicate and implement policies and programs to ensure compliance among all employees.
Instruct, train, and ensure management staff understand and comply with all company policies and procedures.
Coordinate and monitor the recruitment, screening, background, and reference checking processes for all Soho House personnel.
Recruit, interview, and recommend exempt and non-exempt personnel; conduct FLSA reviews as needed to determine employee status.
Maintain employee benefit programs and employee engagement initiatives.
Set up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases.
Recommend and/or approve all employee transitions, such as hires, transfers, and promotions.
Implement, participate in, and monitor induction and orientation programs, and develop managers/supervisors for future advancement.
Track safety incentive programs and ensure compliance with all HR-related Loss Prevention SOPs.
Monitor and analyze turnover reports, utilizing data metrics to understand hiring and termination trends.
Maintain the Employee of the Month/Year Program and all other employee relations programs.
Practice positive employee relations, fostering a positive morale and a genuine, upbeat work environment.
Demonstrate expertise in time management, meeting deadlines, responsiveness, and maintaining a positive tone verbally and in writing, with the ability to adapt to the evolving needs of the business.
Influence decisions to ensure consistency in decision-making to protect the Company and employees, and maintain respect with other key departments including Operations, Finance, Membership, and IT.
Exhibit empathy, tact, thoughtfulness, and strong listening skills, particularly when handling difficult situations.
Undertake other tasks or projects as assigned by the Regional Head of People.