People & Culture Specialist, Training & Culture

Southall • Franklin, TN

1d

About The Position

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The People & Culture Specialist, Training & Culture will serve a pivotal role in Southalls property-wide engagement and adherence to standards. Part culture champion, part motivational speaker and part compliance maven, the People & Culture Specialists scope will span all Southall learning opportunities of the Team Member lifespan and range in content from service standards to safety, and from policy to brand identity. The People & Culture Specialist will also define our culture through motivating recognition programs and authentic cultural initiatives.

Requirements

• Holds 2-4 years of experience in a training role
• Excels in effective communication, both verbally and written, in English; additional language skills are a plus
• Demonstrates time management and effective prioritization
• Maintains a high degree of professionalism and confidentiality
• Demonstrates strong application of learning theory and standard classroom management techniques
• Displays strong analytical and problem-solving skills
• Demonstrates proficiency in Learning Management System (LMS) and Human Resources Information Systems (HRIS) administration; experience in Paylocity preferred
• Has the ability to lift up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds; requires walking and or standing to a significant degree, and ability to sit for extended periods of time

Responsibilities

• Design, develop, implement, facilitate, track completion and complete evaluation of all Southall learning programs
• Schedule, advertise and ensure appropriate attendance at all Southall learning opportunities
• Lead the Southall Certified departmental trainer program, regularly evaluating the efficacy of the program and the appointed trainers
• Partner with departmental leaders and trainers in the development and required successful completion of Seasons of Growth, Southalls 90-day hourly onboarding program
• Conduct training to include, but not limited to, new hire orientation, leadership orientation, leadership & management training, service training, constantly evaluating for effectiveness and continued improvement
• Manage property-wide recognition programs to highlight and incentivize positive examples of culture and service
• Coordinate internal service auditing process to identify trends and elevate conclusions to senior leadership
• Partner with property leadership to implement interventions for service opportunities
• Plan, market and execute positive cultural initiatives to include property-wide meetings, social events, competitions and unique Southall traditions
• Coordinate compliance training, tracking and reporting for the property to ensure compliance in all required areas including Southall brand standards, alcohol service, food safety, Occupational Safety and Health Administration (OSHA), human trafficking, cybersecurity, harassment, etc.
• Manage implementation and continued administration of Learning Management System
• In partnership with HR Leadership, work with subject matter experts to build relevant and effective learning programs that address the ever-evolving needs of the organization
• Coordinate details of training sessions including room reservation, Banquet Event Order coordination, calendar management, event set-up and tear-down
• Prepare training programs and maintain library of all internal and external learning resources
• Maintain and publish monthly training calendar
• Manage learning spaces to required standards including supplies for the room and classes
• Perform additional duties and projects as assigned by People & Culture Leadership

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed