People & Culture Manager

Harvest Home•Los Angeles, CA

4d•Onsite

About The Position

The People & Culture Manager at Harvest Home is responsible for cultivating a team environment where staff feel supported, heard, and cared for throughout their entire experience from hiring and onboarding through ongoing growth and development. This role serves as a steady, welcoming, and trusted point-of-contact for employees, helping to foster a culture that is warm, responsive, and grounded in care. It also plays a key role in shaping how volunteers experience Harvest Home, ensuring that every interaction reflects professionalism, hospitality, and authentic gratitude. Because we believe that a healthy, well-supported team is essential to the impact of our mission, this role helps ensure that our team feels encouraged and cared for so they can sustainably care for others. In addition, this role oversees Volunteer Operations, ensuring volunteers feel welcomed, prepared, and meaningfully connected to the work of the organization. This position partners closely with the Director of Strategic Operations to implement people strategies and strengthen the overall team experience.

Requirements

Ability to lead and collaborate with teams to accomplish goals
Exceptional people skills and emotional and spiritual maturity
Strong written, verbal, and interpersonal communication skills
Ability to work independently while remaining receptive to feedback and direction
Strong organizational, logistical, and time management skills
Thoughtful problem-solving and decision-making abilities
Ability to engage professionally with staff, volunteers, donors, and the broader community
Proficiency in Microsoft Office and general technology tools
Valid California Driver’s License and clean driving record
Ability to pass a comprehensive background check (post-offer)
Ability to lift 25+ lb boxes and move them as needed

Nice To Haves

2–5 years of experience in nonprofit or business operations
2+ years in a People Operations, HR, or related role
Experience managing hiring and onboarding processes
Experience supporting employee engagement, culture initiatives, or volunteer programs
SHRM-C Certification (or willingness to obtain; Harvest Home will support this process)

Responsibilities

Manage and execute the full recruitment cycle, including job postings, candidate coordination, and communication
Support interview processes and partner with hiring managers to ensure a thoughtful and welcoming candidate experience
Facilitate onboarding and offboarding processes to ensure smooth, aligned, and supportive transitions
Maintain onboarding materials, internal tools, and employee records
Represent Harvest Home at job fairs and recruitment events
Design and lead meaningful moments of connection, celebration, and care that foster a sense of belonging
Oversee staff celebrations, recognition efforts, and team gatherings
Lead Harvest Home Cares initiatives to support staff through life events and challenges
Coordinate trainings, team meetings, and development opportunities
Steward culture initiatives in a way that reflects warmth, hospitality, and intentional care
Administer employee feedback tools (e.g., eNPS, wellbeing surveys) and track and synthesize insights
Partner with leadership to implement improvements based on employee feedback, strengthening team experience and engagement
Assist with cross-functional coordination as needed to support team and program effectiveness
Maintain compliance with state and federal labor laws through tracking, documentation, and updates
Manage employee records, certifications, and required trainings
Maintain and update the Employee Handbook, HR policies, and SOPs
Support employee relations processes, including documentation and coordination for grievances and incidents
Partner with leadership to ensure consistent and compliant HR practices
Coordinate and manage performance review cycles (30/60/90-day and annual reviews)
Track progress and ensure consistency across teams
Support supervisors in navigating performance conversations, documentation, and development plans
Serve as a resource for both employees and managers for ongoing support and guidance
Serve as the primary point-of-contact for all volunteers and prospective volunteers
Manage volunteer recruitment, onboarding, scheduling, and ongoing communication
Build and maintain strong relationships with volunteers and community partners
Coordinate volunteer engagement efforts, events, and appreciation initiatives
Track participation and identify opportunities to strengthen the volunteer experience
Develop and distribute regular volunteer communications (e.g., newsletters)
Partner with program and fundraising teams to align volunteer support with organizational needs