People & Culture Manager, Virtual Platforms, L&D

BDO • Grand Rapids, MI

8d • $60,000 - $85,000 • Remote

About The Position

The People & Culture Virtual Platforms Manager manages all aspects of BDO’s virtual platforms. This role is the main point of contact for the firm’s platform vendors regarding any issues and stays abreast of any new features. The Manager’s primary role is to consult on the best approach in utilizing the platforms to meet the firm’s needs. This role also consults on multi-session programs and rebroadcasts. The Manager provides support and handles any technical issues that arise when a virtual platform is being utilized or during any session.

Requirements

• Associate’s degree, required
• Three (3) or more years of experience in a training/media production role, required
• Two (2) or more years of experience providing level 2 technical support on virtual platforms, required
• Experience in a detail-oriented task-based role that highly leverages technology, required
• Advance proficiency in various virtual platforms (including but not limited to: Webex, Intrado, Microsoft Teams), required
• Advanced proficiency in the use of Microsoft Office Suite, specifically Word, Excel, and PowerPoint, as well as Adobe Acrobat, required
• Basic knowledge of copyright laws
• Ability to understand and interpret NASBA and AICPA guidelines and apply them to training modules
• Ability and willingness to learn new applications with minimum supervision/instruction
• Capable of working harmoniously and effectively as part of a team
• Excellent customer service attitude with the ability to provide guidance to internal customers
• Strong organizational skills with the ability to manage expectations and customer demands
• Capable of handling details accurately and in a timely manner
• Excellent active listening, written and verbal communication skills
• Excellent project management skills with the ability to meet deadlines with varying degrees of pressure, can multi-task, prioritize, work independently and collaboratively, and make decisions; manage and develop multiple projects simultaneously based on priority and project stage

Nice To Haves

• Bachelor's degree, preferred
• Experience with audio and basic video production, preferred
• Experience with interpreting regulatory guidelines, rules and laws, preferred
• Experience at a professional services firm, preferred
• Experience in writing effective learning objectives, preferred
• Experience with advanced development tools such as Photoshop, Premiere, Media Encoder, Audition, Flash and SharePoint, preferred
• HTML knowledge, preferred

Responsibilities

• Works closely with the People & Culture Media Production Manager to ensure they are aware of all platform features
• Maintains an advanced understanding of all virtual platforms utilized by BDO
• Resolves and troubleshoots any Level 2 platform issues and updates supporting documentation including any Knowledge Based (KB) articles
• Supports the People & Culture Media Production Manager on troubleshooting Level 1 issues
• Collaborates with third party virtual platform vendors
• Manages relationships with both internal and external technical support
• Consults on advanced platform questions (features, etc.) from clients (i.e., program sponsors)
• Consults and manages the use of virtual platforms for large virtual conferences and hybrid events
• Remains abreast and knowledgeable of any new features across all virtual platforms
• Maintains the documentation for the firm’s virtual platforms and features as well as the procedures and usage of the platforms
• Tests all new virtual platform features and conveys them to the media production team
• Researches new virtual platforms including cost/benefit analyses
• Manages any issues with the virtual platforms and serves as a key technical resource for the platforms
• Supports the People & Culture Media Production Manager in training media production team members across the firm’s virtual platforms
• Leads projects that identify better utilization for all virtual platforms
• Manages National Learning & Development technology projects and ensures that milestones and timelines are met
• Provides direction regarding procedures and usage of the firm’s virtual platforms
• Assists with the documentation on procedures and usage of the firm’s virtual platforms
• Interprets National Association of State Boards of Accountancy (NASBA) standards in order to advise internal clients on the appropriate design mechanisms to track participation
• Effectively communicates with our clients while maintaining the firm’s processes and procedures
• Continues to advance their skills on available features of various virtual platforms in order to consult on industry standards
• Liaisons with the firms IT teams
• Other duties as required

Benefits

• ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being.
• Comprehensive compensation and Total Rewards benefits offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree